Night Valet

TN United Kingdom; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a prestigious hotel as a Night Valet Attendant and be part of a team dedicated to creating unforgettable experiences for guests. In this role, you'll manage guest laundry services, ensure attention to detail, and collaborate with fellow staff members. Enjoy unique perks like complimentary stays at luxury hotels and discounts on food and beverages. This position offers training and development opportunities to advance your career in hospitality within a supportive and inclusive environment. If you're passionate about service and teamwork, this is the perfect opportunity for you.

Benefits

Complimentary Stays

50% off food and beverages

Aviva Private Pension scheme

Seasonal ticket loan

Training and Development

Vibrant social events

Referral Bonus

Well-being Support

Qualifications

• Must have attention to detail for handling laundry.
• Teamwork is essential for working with staff members.

Responsibilities

• Responsible for collecting and processing guest laundry.
• Provide shoeshine service and ensure seamless service.

Skills

Attention to detail

Teamwork

Time management

Organizational skills

Basic knowledge of laundry processes

Job description

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Join us
as a Night Valet Attendant at The Dorchester Hotel, recently recognised as one
of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the
year – London’ at the 2024 AA Hospitality Awards. We continually strive to
build and nurture a culture where inclusiveness is part of our DNA, reflected
in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.

We care
about your career and are proud to have the absolute best people in the
industry.

When you
join us as a Night Valet Attendant at The Dorchester Hotel, you will have a
unique opportunity to excel in your field. You will learn from your fellow
Legends and our award-winning learning academy to achieve the highest standards
in craft, service, and leadership.

What you’ll do

As a Night
Valet Attendant, you'll enjoy your work and take pride in delighting our
guests:

• You
  will be responsible for collecting, and processing the Guest Laundry,
  Dry Cleaning, Pressing and Employees Uniforms to ensure our guests and
  employees receive nothing but the best experience.
• Though skillfully trained, they never lose sight of
  their ultimate responsibility, to create lifelong memories for our guests.
• Our Night Valets provide shoeshine service to our
  guests using high quality products.
• Our Night Valets are responsible for seamless
  service, attention to details, packing and unpacking, quality checking of
  garments, room moves and being flexible during their shift. This will include
  washing face clothes, rags for Housekeeping and employee uniforms.
• Sometimes our guests have special requests; this
  involves special set-ups for guest rooms, Valet storage items to be delivered
  or to be placed back after guest has left the hotel.
• Our Night Valets must communicate with other
  departments and extended hotel team in order to ensure the alignment remains. Our
  Night Valet will directly report to the Night Duty Managers.
• You’ll also show flexibility and creativity in
  dealing with guests’ special requests or any challenges that may arise during
  the night.
• Our Night Valet will hand over to the morning shift
  and will receive hand over from the evening shift.
• Our Night Valet to carry out specific Housekeeping
  requests and tasks as and when required (delivery of housekeeping items,
  cleaning rooms or public areas) during the night.

The items
shared are the essence of a night in the life of a Night Valet Attendant, but
we’ll make sure you are provided with specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change. These
currently set as:

Monday to
Sunday: 23.00pm – 07.30am

What you’ll bring

Essential Skills and Experience

• Attention to detail: You need to be careful when handling clothes to make sure everything is neat, clean, and in good condition.
• Teamwork: You will work with other staff
  members, so it's important to help each other and work well together.
• Time management: You need to keep track of time
  and make sure tasks are completed on time.
• Organizational skills: You should be able to keep
  different types of laundry items in the right place and return them to guests
  on time.
• Basic knowledge of laundry
  processes:
  Training will be provided, but you should understand the basics of cleaning
  clothes (washing, ironing, and folding).

Preferred Skills

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with
  breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages
  at selected bars and restaurants within the Dorchester Collection: Enjoy
  Friends & Family stay discounts at our hotels, Benefit from discounts at
  various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva
  Private Pension scheme (we contribute 8% towards your pension); Benefit from
  Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
  care vouchers.
• Training and Development: Advance in your career by
  accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
  We partner with outstanding nationally recognised Apprenticeship providers.
• Social
  Events: Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you
  recommend a friend.
• Well-being Support: Access immediate well-being
  advice because we care about our employees.

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email [emailprotected] so that we can discuss how we
can support you through this process.