Night Team Member

Rbh Hospitality Management; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course sponsorship

30% F&B discount

Free meals on duty

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Refer a Friend scheme

Wellness events

Job summary

RBH Hospitality Management in Greater London is seeking a dedicated Night Auditor to oversee overnight operations, welcome late arrivals, and manage check-ins and check-outs to ensure seamless service. You will maintain accurate end-of-day reports and support guests with requests through the night.

The role calls for detail orientation, calm under pressure, and teamwork to hand off smoothly to the morning crew. A friendly, flexible hospitality mindset is essential.

Responsibilities

• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Be the go-to for any guest requests during the night, whether it's room service or an extra pillow.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night's stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone's ready to take on the day.

Job description

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it's room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night's stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone's ready to take on the day.
• A natural night owl who's comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile-even at 3 a.m.
• Good with numbers and detail-oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.
• At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
• You will have access to a benefits package we believe truly works for our people
• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!