Night Team Leader

Village Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Village Hotels is looking for a Night Team Leader to ensure exceptional service in a busy environment. The role involves leading a team, supporting various departments, and maintaining high brand standards while providing a lively culture for guests. Join us and enjoy notable benefits and a fun work environment.

Benefits

Complimentary full leisure club membership

Employee Discount on overnight stays

50% discount on Food and Drink

Exciting training platform

Discounts on High Street Brands

Well-being and Healthcare benefits

Financial wellbeing support

Employee Assistance Programme

Birthday day off

Anniversary rewards

Qualifications

• Strong customer service skills.
• Lead and motivate the team.
• Ability to deliver brand standards.

Responsibilities

• Ensure exceptional service throughout the night.
• Support all hotel departments as needed.
• Forge and maintain strong relationships.

Skills

Customer Service

Team Leadership

Problem-Solving

Job description

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Night Team Leader

Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Team Leader you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Woking alongside the Night Manager, you will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.

Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing

50% discount on Food and Drink purchased on or off shift at any Village Hotel

Exciting training platform with gamified learning

Discounts and cashback offers on many High Street Brands

A range of Well-being and Healthcare benefits

Financial wellbeing support via Salary Finance

Employee Assistance Programme

A fun, supportive and inclusive work environment with loads of Development opportunities

Regular team events with our BIG People days monthly

Excellent Reward and Recognition Incentive schemes

Monthly well-being programme for all employees to support your mental health

Anniversary rewards for key milestones of service

Birthday day off

Electric car salary sacrifice scheme

*T&C’s apply based on your contract

But what we need from you…

-Strong customer service skills
-Lead and motivate your team, ensuring they are skilled and engaged
-Ability to deliver brand standards
-Forge and maintain strong relationships with all departments

**Please note - All offers are subject to successful DBS checks in this role**

Come and be part of something new & something special - Work, Grow & Play the Village Way!