Night Team Leader

Village Hotels - Bournemouth; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a dynamic team at a leading hotel chain in Bournemouth as a Night Team Leader. You will be instrumental in providing exceptional service and leading a motivated team. Enjoy benefits such as wellness memberships, training programs, and discounts. Be part of a fun and supportive work environment that values individualism.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount at Starbucks

Excellent training and development

Mental health support

Employee Assistance Programme

Company Pension scheme

Qualifications

• Strong customer service skills.
• Lead and motivate your team, ensuring they are skilled and engaged.
• Ability to deliver brand standards.

Responsibilities

• Play a crucial role in ensuring that your team delivers exceptional service throughout the night.
• Proactively solve problems and support all hotel departments.

Skills

Customer service

Team leadership

Job description

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Our hotels never sleep, and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill, and a buzzing health club, we are on the go 24/7. As our Night Team Leader, you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solve problems, and support all hotel departments.

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us ahead of the competition.

Join us, and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development, including our Rising Stars and Talent Academy programmes.
• An exciting Mobile Gaming training platform across various hotel areas.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly well-being programmes to support mental health.
• Mental health first aiders and up to 2 mental health days per year.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme for support and counselling.
• A fun, supportive, and inclusive work environment with regular team events.
• Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Guaranteed day off for your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• BIG People Days to celebrate and reward employees and local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

*Terms & Conditions apply based on your contract.

But what we need from you…

• Strong customer service skills.
• Lead and motivate your team, ensuring they are skilled and engaged.
• Ability to deliver brand standards.
• Forge and maintain strong relationships with all departments.

**Please note – All offers are subject to successful DBS checks in this role.**

Come and be part of something new & special – Work, Grow & Play the Village Way!