Night Team Leader

Village Hotels; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

Rejoignez Village Hotels en tant que Night Team Leader, où vous jouerez un rôle essentiel en garantissant un service de première classe durant la nuit. Vous serez responsable de diriger et de motiver votre équipe tout en maintenant de fortes relations avec les différents départements de l'hôtel. Ce poste promet une expérience enrichissante avec des avantages significatifs pour le bien-être des employés.

Benefits

Adhésion gratuite à la santé et au bien-être

Réduction sur les séjours nocturnes

Réduction sur la nourriture et les boissons

Formations et programmes de développement

Jours de congés pour la santé mentale

Plan de pension de l'entreprise

Jours de célébration pour les employés

Qualifications

• Compétences solides en service à la clientèle.
• Capacité à diriger et motiver l'équipe.
• Compétence à établir et maintenir des relations.

Responsibilities

• Assurer un service client exceptionnel toute la nuit.
• Travailler aux côtés du Night Manager et résoudre les problèmes proactivement.
• Soutenir tous les départements de l'hôtel.

Skills

Service à la clientèle

Leadership

Résolution de problèmes

Job description

Our Hotels and What We Offer

Our hotels never sleep, and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill, and a buzzing health club, we are on the go 24/7. As our Night Team Leader, you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solve problems, and support all hotel departments.

Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount in our Village Hotel Starbucks stores, on and off shift.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Interactive training via our Mobile Gaming platform.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly programs to support mental health.
• Mental health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A supportive, inclusive work environment with team events.
• Reward and Recognition schemes, anniversary rewards, and more.
• Electric car salary sacrifice scheme.
• Guaranteed day off for your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• Big People Days to celebrate and recognize employees and communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• Terms and conditions apply based on your contract.

What We Need From You

• Strong customer service skills.
• Ability to lead and motivate your team, ensuring engagement and skill development.
• Ability to deliver brand standards.
• Forge and maintain strong relationships with all departments.

Please note: All offers are subject to successful DBS checks.

Join us and be part of something new and special — Work, Grow & Play the Village Way!