Night Support Worker

Look Ahead; Bracknell; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading not-for-profit care provider seeks a compassionate and resilient Night Support Worker for its Bracknell Young People services. The role involves building trust with customers, assisting with daily activities, and supporting a positive environment. Benefits include generous annual leave, pension schemes, and opportunities for career progression.

Benefits

Annual Leave

Pension Schemes

Staff Discounts

Healthcare

Career Progression

Qualifications

• Experience in a similar role required.
• Ability to handle challenging behaviour.
• Warm and friendly presence essential.

Responsibilities

• Build supportive relationships with customers.
• Provide daily living support and risk management.
• Manage customer referrals and assessments.

Skills

Empathy

Teamwork

Resilience

Communication

Organizational Skills

Education

NVQ Level 2 or equivalent

Job description

Night Support Worker

We’re looking for a kind, compassionate, and resilient Night Support Worker at our Bracknell Young People services.

Salary: £X, per annum, working hours per week.

Benefits include: days Annual Leave, pension schemes, staff discounts, healthcare, and career progression. Want to feel like you’re part of one team? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development, and a culture that welcomes all. These aren’t token gestures — we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role requires a valid Right to Work for the UK, as Look Ahead is not a sponsoring organisation.

What you’ll do:

1. Build supportive, trusting relationships with customers and create a positive atmosphere.
2. Work proactively with team members to handle the service caseload and administrative responsibilities.
3. Conduct key work sessions that are innovative and engaging to achieve Support Plan goals.
4. Ensure ongoing assessment and management of risks associated with customers, practicing ‘positive risk taking’.
5. Provide support with daily living activities, including practical assistance for independent living, budgeting, cooking, and establishing a night-time routine.
6. Support customers to maintain a healthy environment and assist with cleaning and personal hygiene as appropriate.
7. Record and report customer incidents.
8. Manage customer referrals, complete assessments, and maintain relevant paperwork.
9. Develop productive relationships with partner organisations to improve service outcomes.
10. Adhere to lone working protocols and maintain health and safety awareness.
11. Involve customers in service design, development, and delivery.
12. Ensure adherence to Look Ahead Health and Safety policies, including fire risk assessments and checks.
13. Take on shift-leading responsibilities, coordinating and leading shifts in the absence of a manager.
14. Responsible for handover of key information between shifts.
15. Follow all other Look Ahead policies and procedures.
16. Engage in learning and development activities to enhance skills and knowledge.
17. Undertake any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager.

About you:

• Enjoys social interaction and encourages customer involvement in activities.
• Exudes a warm, friendly presence and open behaviour.
• Prefers working as part of a team.
• Is calm, resilient, and maintains good judgement under pressure.
• Has a practical, logical mind and is well-organized.
• Can balance care and support based on customer needs.
• Thrives in dynamic, diverse environments.
• Possesses high self-esteem and confidence.
• Communicates respectfully, articulately, and sensitively.
• Motivated for personal excellence and improvement.
• Can cope positively with challenging behaviour.
• Adheres to professional boundaries.

What you’ll bring:

Essential: NVQ Level / or equivalent with relevant sector experience.

About us:

Look Ahead is a leading, not-for-profit care and support provider operating across London and the South East. We deliver over X services, supporting around X customers annually, across mental health, homelessness, young people, and learning disabilities sectors. We are committed to safeguarding and promoting the welfare of children and adults at risk and promote diversity and inclusion. We are proud to be accredited with Silver in the Inclusive Employers Standard and are members of the Employers Domestic Abuse Covenant.

If your application is unsuccessful, we may contact you about other opportunities without requiring a new application. We reserve the right to close this advert early if the position is filled.