Night Support Assistant Mental Health Service

Homeless Link; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Job summary

You Matter is seeking a Night Support Worker for Newby house in the UK. You will provide compassionate, risk-aware support for residents with complex needs, helping with daily living and ensuring safety during night shifts.

Roles involve lone working, collaboration with health and social care partners, and delivering therapeutic activities while maintaining high standards of safeguarding and documentation.

Qualifications

• Experience of supporting individuals with complex needs, including mental health, substance misuse and housing instability
• Experience of multi-agency and partnership working (e.g. Mental Health, Social Care)
• Experience of risk assessment and safety planning
• Experience managing incidents, maintenance or health and safety concerns
• Experience leading or supporting a staff team in a high-risk environment
• Strong administrative and case-recording skills
• Understanding of trauma-informed and person-centred practice
• Knowledge of safeguarding
• Understanding of complex needs including mental health, substance misuse and offending
• Commitment to You Matter ethos, philosophy and SHREK values: Strength, Humility, Respect, Empathy and Kindness
• Compassionate, professional and non-judgemental approach
• Confident, energetic and self-motivated
• Strong commitment to improving outcomes for people experiencing difficult times in their lives and empowering them towards independence
• Commitment to reflective practice and continuous professional development
• Creative and solution-focused approach to complex situations
• Excellent organisational and time-management skills
• Strong negotiation and mediation skills
• Respected by peers and able to motivate others
• Demonstrable verbal and written communication skills
• Excellent communication, engagement and interpersonal skills
• Ability to build rapport with colleagues and people we work alongside
• Confident using Microsoft Word, Outlook and Windows-based systems
• Experience of case management or recording systems
• Awareness of benefits and how they work including Universal Credit and other welfare systems

Responsibilities

• Welcoming new residents in line with the service’s policies and procedures, carry out risk assessments and support people during their 7-day stay in service.
• Ensuring the basic needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance.
• Advocate for social inclusion of the people you support ensuring they can access health and financial support where required.
• Maintaining excellent relationships with our key referrers, responding to referrals promptly and communicating daily with our Mersey Care providers.
• Work alongside the people in our services to address their physical and mental health issues, including liaison with primary and secondary health teams.
• Holding daily therapeutic activities in service encouraging participation and involvement from the residents.
• Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services.
• Ensuring all health and safety and maintenance issues are raised in a timely manner.
• Participating in team meetings, supervision and reflective practice - encouraging open & transparent feedback where continuous improvement is encouraged.
• Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all the work that you do.
• Promoting a supportive and inclusive culture within the service, valuing people and their diversity.

Job description

Location: Newby

Salary: £26,996.84 per annum

Hours: 38.6

Job Type: Permanent/Fixed Term

Shortlisting: 19th October

Interview: 23rd October Assessment Day

Why this role would be great for you

As a Night Support Worker at You Matter you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing mental health issues. At Newby house we have 12 residents who are working towards independent living and the night role will involve supporting those residents alongside keeping everyone and the building safe. This is a lone working role.

What your week may look like

• Welcoming new residents in line with the service’s policies and procedures, carry out risk assessments and support people during their 7-day stay in service.
• Ensuring the basic needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance.
• Advocate for social inclusion of the people you support ensuring they can access health and financial support where required.
• Maintaining excellent relationships with our key referrers, responding to referrals promptly and communicating daily with our Mersey Care providers.
• Work alongside the people in our services to address their physical and mental health issues, including liaison with primary and secondary health teams.
• Holding daily therapeutic activities in service encouraging participation and involvement from the residents.
• Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services.
• Ensuring all health and safety and maintenance issues are raised in a timely manner.
• Participating in team meetings, supervision and reflective practice - encouraging open & transparent feedback where continuous improvement is encouraged.
• Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all the work that you do.
• Promoting a supportive and inclusive culture within the service, valuing people and their diversity.

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.

The skills we are looking for

EXPERIENCE -

• Experience of supporting individuals with complex needs, including mental health, substance misuse and housing instability
• Experience of multi-agency and partnership working (e.g. Mental Health, Social Care)
• Experience of risk assessment and safety planning
• Experience managing incidents, maintenance or health and safety concerns
• Experience leading or supporting a staff team in a high-risk environment
• Strong administrative and case-recording skills

KNOWLEDGE -

• Understanding of trauma-informed and person-centred practice
• Knowledge of safeguarding
• Understanding of complex needs including mental health, substance misuse and offending

EMPATHY and RESPECT -

• Commitment to You Matter ethos, philosophy and SHREK values: Strength, Humility, Respect, Empathy and Kindness
• Compassionate, professional and non-judgemental approach
• Confident, energetic and self-motivated

COMMITMENT -

• Strong commitment to improving outcomes for people experiencing difficult times in their lives and empowering them towards independence
• Commitment to reflective practice and continuous professional development

ORGANISATION -

• Creative and solution-focused approach to complex situations
• Excellent organisational and time-management skills
• Strong negotiation and mediation skills
• Respected by peers and able to motivate others

COMMUNICATION AND COMPUTER LITERACY -

• Demonstrable verbal and written communication skills
• Excellent communication, engagement and interpersonal skills
• Ability to build rapport with colleagues and people we work alongside
• Confident using Microsoft Word, Outlook and Windows-based systems
• Experience of case management or recording systems

What is a nice to have

• Qualification in Health and Social Care, Mental Health or another relevant subject
• Experience working in a customer facing role and a desire to support people to make a positive impact/change in their lives
• Experience of working within a psychologically informed working environment
• Knowledge of housing management and IT databases

Awareness of benefits and how they work including Universal Credit and other welfare systems

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.