Wellbeing Link Worker Leeds Street

Homeless Link; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Job summary

Homeless Link is recruiting a Wellbeing Link Worker for the You Matter Leeds Street service in Liverpool. The role provides trauma-informed, therapeutic support to residents in a residential hostel, helping them improve wellbeing, independence and self-care while managing safeguarding responsibilities.

You will work from strengths-based approaches to empower residents, build routines, and promote engagement with health and social care services in a supportive, safeguarding-focused environment.

Qualifications

• Experience working with vulnerable adults within housing, homelessness, health or social care settings.
• Understanding of trauma-informed and psychologically informed practice.
• Experience supporting individuals with complex needs, including mental health, substance misuse, self-neglect or homelessness.

Responsibilities

• Deliver trauma-informed, person-centred support to residents in a hostel environment.
• Build trusted relationships to support wellbeing, independence and self-care.
• Identify risks of self-neglect and coordinate practical support and risk management.

Skills

Experience with vulnerable adults

Trauma-informed practice

Person-centred support

Wellbeing promotion

Education

Experience in housing/homelessness settings

Tools

Record keeping

Job description

Location: Leeds Street, Liverpool

Salary: £26,996.84 per annum

Hours: 38.6 hours per week (Work Pattern to be confirmed)

Job Type: Fixed Term (12-months)

Shortlisting: Monday 5th October

Interview: Friday 9th October (TBC)

Why this role would be great for you

As part of the You Matter Leeds Street service, the Wellbeing Link Worker will provide trauma-informed, therapeutic support to residents living within a residential hostel environment. The role is focused on helping people improve their wellbeing, develop independence, and reduce the risk of self-neglect.

Working from a strengths-based and psychologically informed approach, the post holder will build trusted relationships with residents, supporting them to develop healthy routines, improve self-care skills, maintain their living spaces, and achieve their personal goals.

The role recognises that many residents have experienced significant trauma and adversity. Staff will work empathetically and therapeutically to empower residents, and increase resilience while maintaining high standards of safeguarding and support.

What your week may look like

Therapeutic and Trauma-Informed Support

• Develop positive, trusting and professional relationships with residents.
• Deliver support using trauma-informed, person-centred and strengths-based approaches.
• Recognise the impact of trauma on behaviour and engagement and adapt support accordingly.
• Work therapeutically with residents to identify barriers to wellbeing and independence.
• Support residents to develop confidence, resilience and self-worth.
• Promote choice, control and autonomy while maintaining appropriate professional boundaries.

Wellbeing and Self-Care

• Support residents to improve their physical, emotional and mental wellbeing.
• Encourage the development of positive daily routines and healthy lifestyle choices.
• Assist residents to access healthcare services, attend appointments and engage with treatment where appropriate.
• Promote personal hygiene, nutrition, exercise and healthy living.
• Deliver one-to-one wellbeing interventions and facilitate group activities that enhance engagement and resilience.

Preventing Self-Neglect

• Identify early indicators of self-neglect and intervene proactively.
• Work alongside residents to develop practical strategies that promote self-care and independence.
• Support individuals to maintain personal hygiene, manage their health and safely sustain their accommodation.
• Complete regular wellbeing and support reviews to monitor progress and identify emerging concerns.

Residential Support and Housekeeping

• Support residents to maintain clean, safe and habitable living environments.
• Undertake and support room inspections and room cleans alongside residents.
• Encourage residents to take ownership of their living spaces and develop household management skills.
• Work with residents to establish routines around cleaning, laundry and personal organisation.
• Promote pride in accommodation and independent living skills.

Resident Engagement and Activities

• Encourage participation in meaningful activities and community engagement.
• Facilitate wellbeing workshops, life-skills sessions and therapeutic group activities.
• Support residents in identifying aspirations and achieving agreed goals.
• Celebrate achievements and positive progression.

Safeguarding and Risk Management

• Identify and respond appropriately to safeguarding concerns.
• Undertake risk assessments and support planning in line with organisational procedures.
• Maintain accurate, timely and professional records.
• Participate in multi-agency meetings and contribute to risk management processes.
• Ensure all support is delivered in line with policies, procedures and regulatory requirements.

Partnership Working

• Work collaboratively with internal teams and external agencies.
• Establish positive relationships with health professionals, social care services, substance misuse services and community organisations.
• Advocate for residents where appropriate to ensure they receive the support they need.

Key Outcomes

• Improved resident wellbeing and recovery outcomes.
• Reduced levels of self-neglect.
• Improved personal hygiene and self-care routines.
• Increased independence and life skills.
• Improved engagement with healthcare and support services.
• Cleaner, safer living environments.
• Sustainable move‑on and tenancy outcomes where appropriate.

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers at You Matter | Work with Us

All EP’s will undergo Cognitive Analytic Therapy Skills Training (CAT). This will provide a framework for understanding and working with households. Training will also be provided around Trauma Informed Care. These approaches will be used for planning and assessing effectiveness of a variety of interventions and risk management.

The skills were looking for

Essential

• Experience working with vulnerable adults within housing, homelessness, health or social care settings.
• Understanding of trauma-informed and psychologically informed practice.
• Experience supporting individuals with complex needs, including mental health, substance misuse, self-neglect or homelessness.
• Ability to engage and motivate individuals who may be reluctant to access support.
• Excellent communication and interpersonal skills.
• Ability to maintain accurate records and professional boundaries.
• Willingness to work a flexible shift pattern including weekends and bank holidays to support our residents.

What is a nice to have

• NVQ Level 2 (or equivalent) in Health & Social Care, Housing, Mental Health or related field.
• Knowledge of homelessness legislation and supported housing services.
• Experience facilitating groups and wellbeing activities.
• Understanding of safeguarding adults and risk management processes.

Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Closing Date: 02 Oct 2026