Link Worker Homeless Services

Homeless Link; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Job summary

You Matter is seeking a Link Worker based at Florence House in Liverpool. The role involves Intensive Housing Management, building therapeutic relationships with service users, delivering activity-based interventions, and helping residents prepare to resettle in the community.

You will also assist with housing benefit applications, work with the support-worker team, and keep accurate records. This is a full-time role with a three-on-three-off rota (12-hour shifts) at Florence House.

Qualifications

• Excellent communication and ability to maintain confidentiality.
• Empathy, respect and professional boundaries to empower service users.
• Commitment to innovative, solution-focused working and SHREK values.
• Strong organisational skills and prioritisation of tasks.
• IT literate with experience using Microsoft Office and Outlook.

Responsibilities

• Build supportive and therapeutic relationships with service users.
• Deliver activity-based interventions.
• Support service users to resettle into their community.
• Complete housing benefit applications in a timely manner.
• Maintain accurate records and risk assessments.
• Collaborate with support workers and external agencies.

Skills

Communication

Empathy

Commitment

Organisation

Computer literacy

Microsoft Office

Outlook

Tools

Microsoft Office

Outlook

Job description

Location: Florence House

Salary: £26, 996.84 per annum

Hours: Full Time (three on three off rota 12 hour shifts)

Job Type: Permanent

Shortlisting: TBC

Interview: TBC

Why this role would be great for you

If you’re someone who thrives on building meaningful relationships, enjoys helping others overcome challenges, and has a passion for empowering people to live independently, this role could be perfect for you.

You’ll be a great fit if you’re proactive, compassionate, and confident working with individuals who have complex needs. If you’re a natural collaborator who can think creatively, stay organised, and remain calm under pressure, you’ll find this work both rewarding and impactful.

Based in Florence House your role will be to:

• To ensure that Intensive Housing Management tasks are completed in a timely way and to a high standard
• To build supportive and therapeutic relationships with Service Users through dialogue
• To deliver activity-based interventions
• To support in preparing Service Users to resettle into their community of choice
• To ensure that Housing Benefit applications are completed in a timely manner.
• To work alongside the support-worker team in ensuring that all daily tasks are completed and that residents’ needs are met

What your week may look like

Your week as a Link Worker might include:

• Supporting new residents as they move in, helping them settle and complete housing benefit applications.
• Building trust through one-to-one conversations and group activities that promote wellbeing, independence, and engagement.
• Collaborating with support workers and external agencies to create personalised support plans and risk assessments.
• Encouraging service users to take part in community activities and helping them re-engage if they’ve become withdrawn.
• Keeping accurate records of interactions, updating risk assessments, and contributing to team handovers.
• Responding to incidents, conducting welfare checks, and ensuring the environment is safe and welcoming for all.
• Attending team meetings and contributing to service development through feedback and co-production with residents.

Intensive Housing Management and Risk Assessing

• Assist the Practitioners with the induction and management of their case load taking direction as required
• Update and communicate service user risk assessments in line with You Matter policy and procedure
• Assist in the planning of workshops to individuals and groups that inform/ teach service users around how to manage a tenancy, manage a home and live independently.
• Creatively engage service users that have a wide range of complex and challenging support needs
• Encourage service users to take part in activities
• Offer a creative but assertive approach in order to seek to re engagement
• Assist Practitioners in the management of personalized behaviour / support agreements
• Provide clear, comprehensive and accurate information on handovers to the team making recommendations where appropriate
• Assisting service users in the cleaning of their room
• Complete void checks and get rooms ready for letting
• Maintain accurate up to date electronic and written records
• Post holders must be willing to support clients whose behaviors we may find challenging using our CAT /psychologically informed approach

Service User Involvement and Engagement

• Encourage involvement, participation and co-production from service users in the running and development of the service
• Provide a safe, welcoming environment with excellent standards and an ethos of service delivery that encourages service users to engage

Health and Safety

• Liaise with all emergency services
• Ensure at all times the safety of yourself and others on the premises in which you work

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.

The skills we are looking for:

• COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times
• EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
• COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed. Ability to work within and have commitment to You Matter ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness.
• ORGANISATION – Strong time management and the ability to manage to prioritise tasks
• COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

What is a nice to have

• Qualification or working experience in homelessness, mental health or offending
• Experience of working within a psychologically informed working environment
• Knowledge of housing management and IT databases
• Awareness of benefits and how they work including Universal Credit and other welfare systems

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.