Night Supervisor

Leonardo Hotels; Glasgow; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training and progression programs

Job summary

Leonardo Hotels in Glasgow, United Kingdom, is seeking a Night Supervisor to manage night audit processes and support the Front Office team. You will balance end-of-day accounts, assist guests at night, and help maintain security and service standards across the hotel.

Join a lively team with opportunities for training and progression, including wellbeing initiatives and staff recognition programs. The role offers a structured path within a hospitality-focused company.

Qualifications

• Previous night audit or hotel front desk experience preferred.
• Good communication and customer service skills.
• Strong attention to detail and financial accuracy.

Responsibilities

• Run the night audit and balance end-of-day accounts.
• Support the Head of Department and supervise the night team.
• Ensure guest safety and security throughout night hours.
• Assist guests with check-in/out, queries and requests.
• Coordinate with Kitchen and Night Porter for timely service.

Skills

Guest service

Communication

Teamwork

Problem solving

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

The Night Auditor will support the strategic initiatives and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.

If you’re our ideal Night Auditor, you will: • (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests • Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport • Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night • Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen

Some of the perks our Night Supervisor could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Night Supervisor?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!