Night Supervisor

Parade Hotel; Bath; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and discretionary 1

Dining discounts 50%

Discounted stays for family and guests

Fully funded training and career dev

Recognition rewards and referral bonus

Complimentary meals on duty and smart/

Holiday allowance (28 days)

Company pension scheme

Employee Assistance Programme

Colleague events

Job summary

Parade Hotel in Bath is opening late summer 2026 and seeks a professional Night Supervisor to lead overnight operations. You will work closely with Front of House Manager and Night Manager to ensure safety, security, and a seamless guest experience during the night shift.

You will oversee front desk operations, manage night audit procedures, respond to guest needs, and maintain high standards of service and operational excellence overnight.

Qualifications

• Previous experience in a Night Manager, Night Supervisor, Duty Manager, or similar hotel leadership role.
• Strong knowledge of front office operations and night audit procedures.
• Experience with hotel reservation systems (Mews is advantageous).
• Passion for hospitality and delivering exceptional guest experiences.
• Excellent communication and interpersonal skills with ability to lead and make decisions independently.
• Strong organisational and problem-solving abilities with a calm, professional approach under pressure.

Responsibilities

• Oversee all front office operations during the night shift and ensure a warm, professional guest experience.
• Act as primary overnight contact for guests, handling enquiries, requests, complaints, and emergencies promptly.
• Manage arrivals/departures, reservations, room allocations, and guest communications with accuracy.
• Complete night audit procedures, reconciliations and end-of-day reporting.
• Ensure safety and security of guests, colleagues, and property.
• Coordinate with housekeeping, maintenance and other departments to resolve issues.
• Monitor overnight team performance and provide guidance and leadership.
• Ensure compliance with health, safety, fire, and security policies.

Skills

Night leadership

Front office operations

Guest service

Team supervision

Mews experience (adv)

Communication

Problem solving

Health and safety

Independent work

Tools

Mews PMS

Job description

A New Chapter in Bath Hospitality

Set within the Georgian heart of Bath, Parade Hotel is being lovingly restored a place where timeless architecture meets modern elegance. Behind our iconic façade, we’re creating a destination defined by warmth, connection, and the kind of service that feels effortless yet unforgettable. Opening in late summer 2026, Parade Hotel will bring together 49 beautifully appointed rooms, a tranquil Courtyard Spa, and a vibrant new restaurant each designed to offer a sense of calm, comfort, and quiet luxury.

As we prepare to open our doors, we are seeking an experienced and professional Night Supervisor to join our opening team and play a pivotal role in ensuring exceptional guest experiences throughout the night.

The Role

Working closely with the Front of House Manager and Night Manager, the Night Supervisor will take responsibility for the smooth operation of the hotel during overnight hours. You will be the senior point of contact on shift, ensuring the safety, security, and comfort of our guests while maintaining the highest standards of service and operational excellence.

This is a hands-on leadership role requiring confidence, initiative, and exceptional attention to detail. You will oversee front desk operations, manage night audit procedures, respond to guest needs, and ensure the hotel remains welcoming, secure, and efficiently operated throughout the night.

Key Responsibilities

• Oversee all front office operations during the night shift, ensuring seamless service delivery and a warm, professional guest experience.
• Act as the primary point of contact for guests overnight, handling enquiries, requests, complaints, and emergencies promptly and effectively.
• Manage guest arrivals and departures, reservations, room allocations, and guest communications with accuracy and attention to detail.
• Complete all night audit procedures, reconciliations, and end-of-day financial reporting in accordance with hotel standards.
• Ensure the safety and security of guests, colleagues, and hotel property through regular monitoring and adherence to security procedures.
• Conduct routine checks of public areas and hotel facilities to maintain presentation, cleanliness, and operational standards, providing support to Night Porter, where appropriate.
• Coordinate with housekeeping, maintenance, and other departments to resolve operational issues and support guest satisfaction.
• Monitor overnight team performance, providing guidance, support, and leadership where required.
• Ensure compliance with all health, safety, fire, and security policies and procedures.
• Prepare daily operational reports and effectively communicate relevant information to the morning management team.
• Assist with administrative duties, payment processing, cash handling, and reporting requirements as required.
• Assist Front of House Manager with hotel guest reviews and any ad-hoc administrative duties.
• Support the wider hotel operation with flexibility and a hands-on approach during busy periods and special events.
• Uphold Parade Hotel's standards of professionalism, appearance, and genuine hospitality at all times.

Why Join Parade Hotel Bath?

As part of our opening team, you will have the opportunity to help shape the guest experience and operational culture from day one. You will work within a supportive and ambitious environment where exceptional hospitality, attention to detail, and personal development are valued.

Your contribution will be instrumental in establishing Parade Hotel's reputation for outstanding service, operational excellence, and warm, genuine hospitality.

Requirements

• Previous experience in a Night Manager, Night Supervisor, Duty Manager, or similar hotel leadership role.
• Strong knowledge of front office operations, night audit procedures, and hotel reservation systems (Mews experience is advantageous).
• A genuine passion for hospitality and delivering exceptional guest experiences.
• Excellent communication and interpersonal skills, with the confidence to lead and make decisions independently.
• Strong organisational and problem-solving abilities with a calm and professional approach under pressure.
• Demonstrated ability to manage guest concerns, resolve issues effectively, and maintain high service standards.
• Excellent attention to detail and commitment to operational accuracy.
• Understanding of hotel health, safety, fire, and security procedures.
• Ability to work independently while supporting and motivating an overnight team.
• Professional appearance and demeanour, reflecting the standards of a luxury hospitality environment.
• Flexibility to work overnight shifts, including weekends and public holidays.
• Eligibility to work in the UK.

About You

You are a confident and approachable hospitality professional who thrives on responsibility and takes pride in creating exceptional guest experiences. Equally comfortable leading a team, resolving challenges, and managing operational processes, you understand that the overnight guest journey is just as important as any other part of the day.

With strong communication skills, sound judgement, and a hands-on attitude, you will play a key role in ensuring Parade Hotel delivers a seamless, safe, and memorable experience for every guest, around the clock.

What We Offer

• Competitive salary and discretionary service charge (following qualifying period)
• Exclusive colleague discounts including 50% of dining
• Discounted stays for you, family, and friends
• Fully funded training and career development programmes
• Recognition rewards and referral bonus
• Complimentary meals on duty and smart uniform
• Holiday allowance (28 days including bank holidays)
• Company pension scheme
• Employee Assistance Programme (confidential 24/7 wellbeing support)
• Invitations to colleague events and long-service celebrations

Eligibility

Applicants must have the right to live and work in the UK. Proof of eligibility will be required during recruitment.