Night Shift Team Lead — Customer Experience & Growth

Tesco UK; Perth; On-site; GBP 26,000 - 32,000; Full time

Job summary

Tesco UK in Perth, United Kingdom is seeking a capable Team Manager to lead an in-store team and deliver an outstanding customer experience. You will recruit, train and develop colleagues to build a high-performing unit that embodies service, quality and efficiency.

The role focuses on coaching teams, driving trade activity, implementing the Store Change Plan, and ensuring safety and legal compliance while maintaining a welcoming, customer-first culture.

Qualifications

• Proven experience leading and developing high-performing teams.
• Clear communication skills, with the ability to share knowledge and collaborate effectively to deliver strong results.
• A welcoming, customer first approach, building strong relationships with colleagues and customers.
• Resilience and sound judgement to make effective decisions that support both customers and colleagues.
• Consistent energy and drive, inspiring confidence and motivating the team to deliver beyond expectations.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Recruiting, training, and developing colleagues to build a capable, high-performing team.
• Coaching the team to be knowledgeable and passionate about products, ensuring great range, quality, and service for customers.
• Lead trade activity, using insight and expertise to grow sales and maximise profit.
• Developing your knowledge to deliver the Store Change Plan, ensuring resources and hours are used where they benefit customers most.
• Identifying and resolving root-cause issues with sustainable, long-term solutions.
• Prioritising colleague safety and ensuring the store always trades legally by coaching the team to use all security and safety tools effectively.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication skills

Customer service focus

Decision making

Job description

Tesco UK in Perth, United Kingdom is seeking a capable Team Manager to lead an in-store team and deliver an outstanding customer experience. You will recruit, train and develop colleagues to build a high-performing unit that embodies service, quality and efficiency.

The role focuses on coaching teams, driving trade activity, implementing the Store Change Plan, and ensuring safety and legal compliance while maintaining a welcoming, customer-first culture.