Night Shift Team Lead - Customer Experience & Growth

Tesco Retail; Nottingham; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Disability Confident Leader accredited

Job summary

Tesco Retail is seeking a Team Manager to lead a busy store team and deliver exceptional customer experiences. You will recruit, train, and develop colleagues, coach staff to be product knowledgeable, and ensure the Store Change Plan optimises resources and hours for customers.

You will prioritise safety, compliance, and a welcoming, customer-first culture, with a focus on flexible working arrangements where possible to support work-life balance.

Qualifications

• Proven experience leading and developing high-performing teams.
• Clear communication skills, with the ability to share knowledge and collaborate effectively.
• A welcoming, customer first approach, building strong relationships with colleagues and customers.

Responsibilities

• Lead and develop a high-performing store team to deliver great customer experiences.
• Recruit, train and coach colleagues to build capability and engagement.
• Drive store performance by applying insight to grow sales and maximise profit.
• Develop and execute the Store Change Plan to optimise resources and hours for customers.
• Prioritise colleague safety and ensure compliance with store policies and legal requirements.
• Identify root-cause issues and implement sustainable, long-term solutions.
• Lead trade activity with a focus on range, quality and service for customers.
• Support diverse customers and communities and contribute to Tesco's purpose.

Skills

Leadership

People management

Customer service

Communication

Job description

Tesco Retail is seeking a Team Manager to lead a busy store team and deliver exceptional customer experiences. You will recruit, train, and develop colleagues, coach staff to be product knowledgeable, and ensure the Store Change Plan optimises resources and hours for customers.

You will prioritise safety, compliance, and a welcoming, customer-first culture, with a focus on flexible working arrangements where possible to support work-life balance.