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Changing Lives in Durham is seeking a Night Shift Support Worker (Waking Nights) to safeguard and support residents during the night. You will provide a calm, safe presence, respond to emergencies, and assist with housing management tasks to ensure continuity of care.
The role requires compassion, reliability, and the ability to manage confidential information while working within a team dedicated to helping homeless and vulnerable individuals. Training will be provided.
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Reference: SEP20262272
Expiry date: 17:30, Wed, 14th Oct 2026
Location: Durham
Benefits: Maternity Leave 20w fully paid + up to 52w leave total. Paternity Leave 4w paid. Adoption same as Maternity Leave. 25 Days Holiday, +2 Wellbeing Days + your Birthday & Bank Holidays off. Pension, Life Cover at X4 Salary & Private Health Insurance
Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.
Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.
Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.
About the Service - Housing & Homelessness Services
A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people.
Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter.
About the Job
The Nightshift Support Worker (Waking Nights) will ensure the safety, security, and wellbeing of the men residing in the service during the night. The role provides a supportive and reassuring presence, responding to emergencies, safeguarding concerns, and practical needs, while maintaining a calm and safe environment. The worker will also carry out essential housing management tasks, record-keeping, and handover to ensure continuity of care and support.