Night Shift Auditor

Accor Hotels; Leeds; On-site; GBP 20,000 - 26,000; Full time

Job summary

Accor Hotels is seeking a Front Office team member in Leeds. This role focuses on welcoming guests, managing check-ins, and ensuring high standards of service. Candidates should possess strong communication skills and a commitment to customer satisfaction. Join a global leader in hospitality where your contributions will make a real difference.

Benefits

Career development opportunities

Diverse and inclusive work environment

Qualifications

• Fluency in English required, additional languages are a plus.
• Experience in front office or night audit preferred.

Responsibilities

• Welcome guests with professionalism and warmth.
• Perform end-of-day auditing and reporting tasks.
• Process guest check-ins/outs and handle payments accurately.
• Address guest complaints promptly.

Skills

Communication

Customer Service

Attention to Detail

Organizational Ability

Problem Solving

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

Key Responsibilities:

• Welcome guests with professionalism and warmth.

• Perform end-of-day auditing and reporting tasks.

• Process guest check-ins/outs and handle payments accurately.

• Answer calls, manage wake-up requests, and handle guest inquiries.

• Maintain lobby security, guest records, and manage lost property.

• Coordinate with housekeeping and other departments.

• Address guest complaints promptly and professionally.

• Ensure all systems and procedures are followed according to hotel standards.

Qualifications

What We’re Looking For:

• Excellent communication and customer service skills.

• Attention to detail with strong organizational abilities.

• Previous front office or night audit experience is a plus.

• Ability to work independently and solve problems under pressure.

• Flexible and committed to delivering great service overnight.

Additional Information

Experience is an asset
Fluency in English
additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.