Night Shift: Air Logistics Operations Lead

CREED LIMITED; Staines-upon-Thames; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

26 days holidays plus bank holidays

Volunteer days (2 per year)

Life Assurance option with KN Route2

Personal development & training

Flexible working discussions

Maternity/Paternity leave enhanced

Childcare vouchers

Cycle to work scheme

Discounts on high street stores

Refer a friend scheme

Forces-friendly: Gold Covenant

Job summary

CREED LIMITED is seeking an Air Logistics Healthcare Operational Care Specialist for the night shift, working 19:30–07:30 as part of the 4 on 4 off pattern. You will coordinate QuickSTAT operational activities and work closely with Customer Service and Sales to ensure client satisfaction 24/7.

The role requires strong customer service experience, familiarity with freight forwarding, and excellent time management, communication, and analytical skills.

Qualifications

• Experience in customer service required.
• Knowledge of freight forwarding is a plus.
• Excellent understanding of world geography and awareness of different time zones.

Responsibilities

• Oversee daily operations of the LHR Control Tower team.
• Manage daily emails in the Control Group inbox.
• Develop and implement customer-focused operational policies and procedures.
• Assist with complex operational issues with guidance from the Operations Manager/Supervisor.
• Monitor accuracy of reporting and database information.
• Coordinate customer service projects and initiatives.
• Ensure network/vendor compliance with company policies, procedures and pricing structures.

Skills

Customer service

Freight forwarding

World geography & time zones

Time management

Communication & analytical

Initiative

Job description

CREED LIMITED is seeking an Air Logistics Healthcare Operational Care Specialist for the night shift, working 19:30–07:30 as part of the 4 on 4 off pattern. You will coordinate QuickSTAT operational activities and work closely with Customer Service and Sales to ensure client satisfaction 24/7.

The role requires strong customer service experience, familiarity with freight forwarding, and excellent time management, communication, and analytical skills.