Night Replenishment Team Lead — Retail Ops & Service

John Lewis Partnership; Ringwood; On-site; GBP 17,000 - 24,000; Full time

Job summary

Waitrose Ringwood is seeking a Team Leader to support the shop management, lead Partners on shift, and ensure high standards of service, stock availability and safety.

You will work 37.5 hours per week, Tuesday to Saturday 22:00–06:15, earning £14.58 per hour with a night premium of £3.75 per hour for night hours. DBS checks may be required, and flexible working options can be discussed during recruitment.

Qualifications

• Good people and leadership skills.
• Strong understanding of retail and how to maximise commercial success.
• Experience of working in a customer facing role.
• Good stakeholder management skills when working with third parties and the wider Partnership.

Responsibilities

• Supporting the shop’s management team with managerial tasks and work with all other areas of the shop to meet customer demand.
• Ensuring Partners are operating in a safe and legal manner.
• Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
• Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Skills

Leadership

Retail knowledge

Customer-facing experience

Stakeholder management

Duty Manager training

Job description

Waitrose Ringwood is seeking a Team Leader to support the shop management, lead Partners on shift, and ensure high standards of service, stock availability and safety.

You will work 37.5 hours per week, Tuesday to Saturday 22:00–06:15, earning £14.58 per hour with a night premium of £3.75 per hour for night hours. DBS checks may be required, and flexible working options can be discussed during recruitment.