Night Receptionist

QHotels Ltd.; Scunthorpe; In loco; GBP 18.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free health club membership

Golf discounts

The QHotels Collection discounts

Family & Friends discounts

Training & qualifications

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Descrizione del lavoro

Forest Pines Hotel, Spa & Golf Resort in Scunthorpe is seeking a night-time receptionist who can greet guests, manage check-ins and check-outs, and handle inquiries with a friendly, professional approach. You’ll work with minimal supervision to deliver outstanding guest service, maintain a courteous attitude, and resolve issues to ensure guest satisfaction throughout their stay.

The 4* hotel features 188 bedrooms, a 27‑hole golf course, leisure facilities, multiple dining outlets and the

Competenze

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Mansioni

• Greet guests during night reception and manage check-ins/check-outs.
• Respond to guest inquiries/ complaints in a friendly and professional manner.
• Maintain guest satisfaction throughout their stay.

Conoscenze

Guest service

Reception duties

Conflict resolution

Customer service

Descrizione del lavoro

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You’ll manage the reception during the night greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimumsupervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Forest Pines Hotel, Spa & Golf Resort is located in Scunthorpe. Our hotel is a 4*, 188-bedroom property set in acres of woodland with a 27-hole championship golf course. The dining options include The Grill restaurant, The Lounge bar, The Pines bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.