Night Reception Team Member

Staycity Group; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Night Reception Team Member, where your experience in hotel reception will shine. This full-time role offers a competitive salary and the chance to contribute to a growing brand with ambitious expansion plans. You'll be at the forefront of guest interactions, ensuring their safety and satisfaction while working in a dynamic team environment. With flexible hours and numerous benefits, including discounts and professional development opportunities, this position is perfect for those looking to build a rewarding career in the hospitality industry.

Benefits

Flexible working hours

Discounted rates for overnight stays

50% discount on food

Free gym usage

Language lessons

Long service awards

Refer and earn scheme

Taxsaver commuter scheme

Employee assistance services

Performance-based incentives

Qualifications

• At least 1 year of experience at the front desk in a similar property.
• Commitment to high standards of customer care.

Responsibilities

• Ensure the safety and security of guests during their stay.
• Deliver excellent service that exceeds guest expectations.
• Oversee hotel operations to deliver great service.

Skills

Customer Care

Communication Skills

Interpersonal Skills

Opera PMS

Tools

Opera PMS

Job description

Staycity Night Reception Team Member

Staycity is seeking a Night Reception Team Member to join our Reception team on a full-time, permanent basis. We offer a highly competitive salary. Previous hotel reception experience is required for this role.

Staycity currently manages over 3,000 apartments across major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York, and Lyon, with plans for more exciting locations.

Our goal for 2022 is to become Europe’s largest mid-market, pan-European city aparthotel brand with 15,000 keys operational. The Staycity family is growing, and our expansion includes two brands: Staycity Aparthotels and the new premium Wilde Aparthotels by Staycity.

Hours of Work:

The successful candidate will be required to work shifts covering weekends.

Benefits:

• Build a career with Staycity
• Personal and professional development opportunities
• Flexible working hours
• Incentive schemes
• Discounted rates for overnight stays for you, your family, and friends
• 50% discount on food
• Free gym usage for you and one guest
• Language lessons
• Long service awards
• Refer and earn scheme – minimum £/€250 for successful referrals
• Taxsaver commuter scheme
• Access to employee assistance and wellbeing services
• Performance-based incentives, including earning up to an additional £/€1 per hour and end-of-year prizes

Key Responsibilities:

• Ensure the safety and security of guests during their stay
• Act with integrity and understand how you can contribute to the hotel's success
• Deliver excellent service that exceeds guest expectations
• Show ambition to improve continuously and prioritize colleagues and guests
• Oversee hotel operations to deliver great service, handle problems, encourage team performance, and follow policies and procedures

Ideal Candidate Skills and Experience:

• At least 1 year of previous experience at the front desk in a similar property
• Commitment to high standards of customer care
• Experience using Opera PMS
• Excellent communication and interpersonal skills

If you believe you are the right fit for this Night Reception Team Member role, please click ‘apply’ now! We look forward to hearing from you.