Night Porter - Zero Hours

TN United Kingdom; Sutton Coldfield; On-site; GBP 10,000 - 40,000; Part time

Job summary

The Belfry Hotel & Resort is seeking a Guest Services Assistant to provide outstanding service to guests during overnight shifts. This role involves greeting guests, assisting with luggage, and ensuring a smooth check-in experience. Join a vibrant team at a prestigious hotel undergoing significant expansion, with opportunities for personal growth and development.

Benefits

Discounted gym memberships

Wellness programmes

Free meals during shifts

Complimentary parking

Access to Perkbox discounts

Qualifications

• Passionate about delivering fantastic service.
• Enjoy engaging in conversation about products and the resort.
• Outgoing and enthusiastic with a can-do attitude.

Responsibilities

• Meet and greet guests, assisting with luggage.
• Ensure all guest queries are dealt with promptly.
• Store left luggage securely.

Skills

Customer Service

Communication

Sales

Proactivity

Job description

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Client:

The Belfry Hotel & Resort

Location:

Sutton Coldfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0a793e388e54

Job Views:

9

Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

The Belfry Hotel & Resort is an award-winning hotel, home
to 300+ luxurious bedrooms and suites, several restaurants and bars, events and
meetings spaces, a leisure club and spa. Our three golf courses, including The
Brabazon, are recognised as world-class, and home to this year’s Betfred
British Masters. Whether you're drawn to our iconic golf courses, the serenity
of the spa, the excitement of guest services, or our behind-the-scenes
operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of
The Belfry. A major expansion and renovation project has begun at our resort,
due for completion in Autumn 2025. With a substantial investment in excess of
£80 million, we are enriching our resort including the addition of a new event
space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club,
and much more.

We
believe in taking care of our team just as much as we do our guests. That's why
we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as
Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new
and unparalleled resort.

Guest Services at The
Belfry Hotel & Resort make it their number one priority to deliver an
outstanding, lasting impression to all guests arriving and departing at the
Resort. Guest services possess excellent customer service skills and identify
opportunities to excel on customer experiences. No task will be too big or
small when it comes to our guests needs.

The on-target earning
potential for this role is £12.80 per hour, compromising of a base hourly rate
of £12.21 plus a qualified estimate of £0.59 gratuities per hour.

About the role

This role is on a
zero-hours contract but will be for three to four nights a week and the
possibility to pick up extra hours to cover holidays. You will be working overnight shifts, from 10
pm until 6:30 am. As a Guest Services Assistant, your role will be to:

• Meet and
  greet guests upon their arrival at the Hotel, assisting with luggage where
  necessary and ensuring first impressions are both professional and
  friendly.
• Ensure
  all Porters carry out their duties to departmental standards on a day to
  day basis
• Store all
  left luggage, e.g. for early arrivals or late departures, in the porters
  lodge ensuring it is both tagged and secure.
• Assist
  guests with luggage to and from their bedrooms as required, explaining the
  bedroom facilities and Hotel services as required.
• Ensure
  all guests queries and enquiries are dealt with promptly and efficiently
  and in a courteous manner.
• Ensure
  you are fully conversant with all facilities and services offered within
  the Hotel and the surrounding area.

About you

• You are
  passionate about delivering a fantastic service to our guests
• You enjoy
  engaging in conversation, talking about our products and the resort
• You are a
  natural when it comes to selling
• You are
  outgoing and enthusiastic
• You have
  a can-do attitude and are proactive
• Experience
  working in a hotel or resort could be helpful, but isn’t required

Learning &
Development

We inspire and develop our
team through on-the-job coaching & mentoring, in-house training and provide
access to our online learning platform, The Belfry Campus. We offer
apprenticeships in a host of subjects delivering nationally recognised
qualifications to help advance careers, and our LEAD development programme
empowers and inspires our teams to grow from Team Member through to Executive
roles. We aim to promote internally where possible, nurture ambition and ensure
all our team looking to progress have development plans in place, to support
you to achieve your potential.

We prioritise your
wellbeing with discounted gym memberships and wellness programmes for personal
growth. Partnering with The Burnt Chef Project, we offer mental health support
and access to funded counselling. Our healthcare schemes include life assurance,
24-hour GP services, and health cash-plans, while our Menopause Support
programme provides tailored assistance. With Wagestream access, you can easily
track earnings, manage savings, and access wages on your terms, promoting
financial wellness. Our Cycle2Work scheme supports sustainable travel for
environmental and team wellbeing.

Showing our
appreciation

We appreciate our team
with our annual Belfry Awards, long service recognition, and extra holidays for
loyalty and team events. Enjoy discounts at our resort's restaurants, bars,
spa, and golf, for you and your friends & family. Access to Perkbox provides
discounts & vouchers for everyday use plus on the spot rewards for your
hard work. We provide free parking, a subsidised taxi service, and
complimentary meals during shifts.

Making a
difference

We are committed to sustainability and are proud of
our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning
550 acres in the Midlands, prioritises giving back to our local community and
protecting wildlife. We integrate ESG into everything we do, from charity
initiatives, raising over £20,000 last year, to golf course maintenance. We
track charitable work at personal, departmental, and resort-wide levels to
showcase our community contributions.

Our Values

Working here is more than ‘just a
job’: we are a community that values each individual’s contribution and growth,
whilst supporting each other’s success - regardless of department or role. Our
Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and
Deliver Every Day – aren't just words; they're the foundation of our culture
and the essence of who we are.

If you're seeking a place where you
can contribute, grow, and have a lasting impact – then the Belfry Hotel &
Resort is the place for you.