Night Porter, Malmaison

Malmaison Belfast; Aberdeen City; On-site; GBP 17,000 - 19,000; Full time

Job summary

Malmaison Aberdeen is seeking a Night Porter to oversee hotel operations from sundown to sunrise. You will be hands-on, welcome guests, supervise the night shift in Food & Beverage, and ensure public areas are immaculate. You will assist guests with luggage, handle inquiries, and perform nightly Health & Safety checks.

Experience in a similar role and night shift work is essential; we offer flexible shifts and opportunities to progress to supervisory roles within the team.

Qualifications

• Experience in a similar role is essential and night shift work is required.
• Excellent communication and guest service skills.
• Organised with a focus on safety and quality standards.

Responsibilities

• Oversee hotel operations from sunset to sunrise.
• Manage the Food & Beverage function during the night shift.
• Welcome guests and assist with luggage in a friendly manner.
• Ensure public areas are clean and meeting spaces prepared for the next day.
• Conduct nightly health and safety checks and respond to guest inquiries.

Skills

Night shift experience

Guest service

Communication

Job description

Job Title:Night Porter, Malmaison

Rate of pay / Hours:£12.71 per hour plus TRONC (service charge) / 20 hours
Location: Malmaison Aberdeen

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.

As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate - you will be cleaning public areas and preparing meeting and event spaces ready for the next day.

You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.

Experience of working in a similar role is beneficial and experience of night shift work is essential.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.

Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.