Night Operations & Guest Services Lead

Malmaison Belfast; Aberdeen City; On-site; GBP 17,000 - 19,000; Full time

Job summary

Malmaison Aberdeen is seeking a Night Porter to oversee hotel operations from sundown to sunrise. You will be hands-on, welcome guests, supervise the night shift in Food & Beverage, and ensure public areas are immaculate. You will assist guests with luggage, handle inquiries, and perform nightly Health & Safety checks.

Experience in a similar role and night shift work is essential; we offer flexible shifts and opportunities to progress to supervisory roles within the team.

Qualifications

• Experience in a similar role is essential and night shift work is required.
• Excellent communication and guest service skills.
• Organised with a focus on safety and quality standards.

Responsibilities

• Oversee hotel operations from sunset to sunrise.
• Manage the Food & Beverage function during the night shift.
• Welcome guests and assist with luggage in a friendly manner.
• Ensure public areas are clean and meeting spaces prepared for the next day.
• Conduct nightly health and safety checks and respond to guest inquiries.

Skills

Night shift experience

Guest service

Communication

Job description

Malmaison Aberdeen is seeking a Night Porter to oversee hotel operations from sundown to sunrise. You will be hands-on, welcome guests, supervise the night shift in Food & Beverage, and ensure public areas are immaculate. You will assist guests with luggage, handle inquiries, and perform nightly Health & Safety checks.

Experience in a similar role and night shift work is essential; we offer flexible shifts and opportunities to progress to supervisory roles within the team.