Night Manager

Hand Picked Hotels; Stoke D'Abernon; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Service charge

Career development

Staff meals on shift

Pension scheme

Discounted stays

Job summary

Woodlands Park Hotel, part of Hand Picked Hotels, is seeking a Night Manager to lead the Night Reception Team, ensuring guest experiences from dusk to dawn. Located in Cobham, Surrey, this full-time role offers a competitive £34,000 salary + service charge and 5 days out of 7.

The role focuses on safety, operational excellence, and coaching teams, with responsibilities spanning labour management, forecasting, and night audit processes within a 57-bedroom luxury setting.

Qualifications

• Proven experience in a hotel nights team, including supervising staff.
• Strong leadership and coaching abilities with a focus on guest satisfaction.
• Excellent communication and problem-solving skills in a fast-paced environment.
• Understanding of night audit processes and property operations.”

Responsibilities

• Lead and inspire the Night Reception Team to deliver exceptional overnight guest experiences.
• Ensure safe, secure, and smoothly run operations throughout the night.
• Manage labour, forecast staffing needs, and contribute to budgeting and financial controls.
• Oversee bar service, room service handoffs, and conference room setup as required.

Skills

Night management experience

Team leadership

Guest service excellence

Operational awareness

Communication

Tools

Opera PMS

Job description

Hand Picked Hotels

Night Manager – Woodlands Park Hotel

Location: Cobham, Surrey, KT11 3QB

Salary: £34,000 per year + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

We are currently seeking an enthusiastic Night Manager at Woodlands Park Hotel, part of Hand Picked Hotels.

Set amid Surrey’s picturesque countryside, Woodlands Park Hotel is more than a striking country house retreat - it’s a workplace where excellence, creativity, and hospitality come together. From luxurious weddings and distinguished events to indulgent getaways, our team crafts experiences that guests remember long after they leave.

Joining us means being part of a team that values professionalism, attention to detail, and genuine care. With 57 beautifully styled bedrooms, acclaimed dining, and elegant event spaces, you’ll work in surroundings that are as inspiring as the experiences we deliver.

Whether your passion lies in guest services, culinary excellence, event management, or wellness, Woodlands Park Hotel offers opportunities to grow, learn, and contribute to a team committed to creating exceptional moments. Here, every role matters and every day is an opportunity to make a lasting impression.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Woodlands Park Hotel offers an inspiring place to grow your career.

What will the role involve?

As Night Manager, you will be at the heart of our overnight operation, leading and inspiring the Night Reception Team to deliver exceptional guest experiences from dusk until dawn. You will play a pivotal role in ensuring the smooth running of the hotel throughout the night, motivating your team to achieve departmental goals, drive continuous improvement, and maintain the highest standards of service. With a strong focus on safety, security, and operational excellence, you will create a welcoming and secure environment for both guests and colleagues while confidently managing day‑to‑day decision‑making.

This varied and hands‑on role also requires a commercial mindset, with responsibility for areas such as labour management, forecasting, and budgets. From supporting bar service and room service deliveries to conference room setup and team development, no two nights are the same. Above all, we’re looking for someone who leads with enthusiasm, enjoys building positive relationships, and is excited to be part of our passionate and dedicated team.

This is a full‑time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive yearly salary of £34,000, plus a share of service charge.
• A welcoming, inclusive culture where long‑term friendships and diversity are celebrated.
• Ongoing career development with in‑house and external training, including apprenticeships and industry‑recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high‑quality, personalised service to ensure our guests experiences are memorable.
• Previous experience working at Management or Supervisory level within a Hotel Nights team is a requirement for this role. Ideally with an 4/5‑star luxury hotel.
• Having a good working knowledge of Opera is desirable but not essential, you will be confident in using property management systems and night audit process.
• Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and full potential.
• Being driven to deliver outstanding and memorable customer service, ensuring our guests feel safe, and at home will be your passion and motivation. You will be excellent at building a rapport with colleagues and guests.
• Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family‑owned group which has 21 unique luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.