Night Porter & Guest Experience Champion

Mitchells & Butlers PLC; Wirral; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

28 days' holiday

Staff dining discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC is seeking a Night Porter for overnight shifts in the UK. You will welcome guests, manage late check-ins, and support front-of-house areas including breakfast setup, while maintaining safety and service standards. DBS check is part of the recruitment process.

The role involves independent night work, dealing with enquiries, and ensuring a warm, secure environment for guests and staff alike.

Qualifications

• Passion for guest care is essential.
• Ability to work independently and on lone shifts.
• Can-do attitude and professionalism under pressure.
• Excellent verbal communication and attention to detail.
• Enjoys being an active member of a team and delivering great service.

Responsibilities

• Check in late arrivals and walk-ins.
• Provide a warm, friendly welcome to guests.
• Assist with front of house cleaning and breakfast setup.
• Ensure guest safety and security at all times.
• Evacuate guests and staff quickly in emergencies.
• Answer phone enquiries and handle guest complaints.

Skills

Guest care

Independent work

Can-do attitude

Professionalism under pressure

Attention to detail

Team player

Excellent communication

Guest service standards

Job description

Mitchells & Butlers PLC is seeking a Night Porter for overnight shifts in the UK. You will welcome guests, manage late check-ins, and support front-of-house areas including breakfast setup, while maintaining safety and service standards. DBS check is part of the recruitment process.

The role involves independent night work, dealing with enquiries, and ensuring a warm, secure environment for guests and staff alike.