Night Porter & Guest Concierge — Overnight

Mitchells & Butlers PLC; Knowsley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33% dining discount across brands

Wagestream access to earned pay

28 days paid holiday

Pension scheme

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butlers PLC is recruiting a Night Porter to welcome guests and support overnight operations. You will check in late arrivals, maintain a safe environment, and assist with front-of-house tasks across dining and breakfast areas. A DBS check will be part of the recruitment process.

The role requires independence, professionalism under pressure, and a strong guest-service mindset. An eye for detail and the ability to work as part of a team are essential for success on site.

Qualifications

• Customer-service oriented and guest-focused
• Able to work independently and manage shifts lone-wolf style
• Professional conduct and calm under pressure
• High attention to detail in a hospitality setting
• Strong communication with guests and colleagues
• Ability to contribute as a team member in busy environments

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Provide a warm, friendly welcome to all guests.
• Assist with front-of-house tasks and breakfast/setup per site.
• Ensure guest and business safety and security at all times.
• Evacuate guests and team safely in an emergency.
• Answer calls and handle guest queries or complaints.

Skills

Guest care

Independent work

Can-do attitude

Professional under pressure

Attention to detail

Team player

Excellent verbal communication

Understanding of guest service

Job description

Mitchells & Butlers PLC is recruiting a Night Porter to welcome guests and support overnight operations. You will check in late arrivals, maintain a safe environment, and assist with front-of-house tasks across dining and breakfast areas. A DBS check will be part of the recruitment process.

The role requires independence, professionalism under pressure, and a strong guest-service mindset. An eye for detail and the ability to work as part of a team are essential for success on site.