Night Porter/ Cleaner

Aimbridge; Canterbury; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Porter/Cleaner to ensure the safety, security, and cleanliness of the hotel during night hours. This role involves conducting security checks, maintaining high cleanliness standards, and providing excellent customer service to guests. With a focus on personal development and an inclusive work environment, this position offers a unique opportunity to grow within the hospitality sector. Join a passionate team dedicated to creating memorable experiences for guests and be part of a company that values its people.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Wagestream – Stream up to 40% pay

24/7 access to employee assistance programme

Qualifications

• Strong attention to detail for maintaining cleanliness.
• Good communication skills for effective guest interaction.

Responsibilities

• Maintain safety, security, and cleanliness of the hotel during night hours.
• Assist in preparing breakfast and serving food to guests.

Skills

Attention to Detail

Communication Skills

Customer Service Skills

Ability to Work Overnight Shifts

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Starting salary above national minimum wage

A day in the life of…

As a Night Porter/Cleaner, you will be responsible for maintaining the safety, security, and cleanliness of the hotel during night hours. Your duties will include carrying out a minimum of two security checks at regular intervals, with a strong focus on security and fire safety. You will be responsible for cleaning public areas, including the restaurant and bar, ensuring high standards of cleanliness are maintained throughout the night.

You will also assist in preparing breakfast from 6:00 AM and serve food and drinks to guests during the night as required. Excellent customer service is key to this role, as you will be the first point of contact for guests during overnight hours — handling enquiries, resolving any issues, and ensuring a welcoming and professional atmosphere at all times.

This role is unlike any other in our hotel and offers development opportunities across all departments.

What do we need from you?

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.