Night Porter/Auditor

Aimbridge Hospitality; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Aimbridge Hospitality is seeking a Night Manager for the Mercure Glasgow City Hotel. The ideal candidate will ensure guest and staff safety while delivering top-notch service. Enjoy great benefits like hotel discounts, flexible working opportunities, and a supportive team environment.

Benefits

Hotel discounts across portfolio

Wagestream for pay access

24/7 employee assistance programme

Volunteer days to support charities

Flexible working opportunities

Employee of the Month scheme

Guaranteed day off on birthday

TripAdvisor bonus

Qualifications

• Passionate about delivering exceptional guest experiences.
• Personality and hospitality flair prioritized, over experience.
• Advantageous to have hotel reception experience.

Responsibilities

• Ensure safety and security of guests and staff during the night.
• Conduct security checks with a focus on fire safety.
• Prepare breakfast and address guest concerns.

Skills

Customer service

Hospitality

Tools

Opera Cloud

Job description

Social network you want to login/join with:

Aimbridge EMEA is part of a larger family called Aimbridge Hospitality, with a combined total of 1400 hotels globally. We work with major brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels.

What is in it for you?

As part of the Aimbridge family, you will have access to a range of benefits including:

• Hotel discounts across our portfolio – Staff rates and up to 50% discount on food, beverage, and spa services
• Wagestream – Access up to 40% of your pay as it is earned and set up automatic savings for your financial wellbeing
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks to support key life events
• Volunteer days – Up to two days per year to support a charity of your choice
• Staff meals on duty
• Flexible working opportunities
• Employee of the Month scheme with a financial bonus
• TripAdvisor Bonus – Earn £5 for every online mention and recognition
• Guaranteed day off on your birthday and rewards on your work anniversary
• Friends and family rates at numerous Aimbridge EMEA properties
• An opportunity for you and a friend to stay overnight in the hotel after probation

A day in the life of…

As Night Manager, you will ensure the safety and security of guests and staff during the night. You will act as an ambassador for the hotel, delivering first-class service. Your responsibilities include conducting at least two security checks per shift, focusing on fire safety and overall security, performing nightly audits, liaising with the accounts team for accuracy, setting up conference areas, preparing breakfast from 6am, and addressing guest concerns professionally.

Based at the Mercure Glasgow City Hotel, you will join a passionate team that values quality over clocking hours.

What do we need from you?

We seek individuals passionate about delivering exceptional guest experiences and embodying our brand standards. We prioritize personality and hospitality flair over experience. Experience with Opera Cloud or similar systems, as well as previous night or hotel reception experience, is advantageous but not essential, as full training will be provided.