Night Porter

Cairn Group; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Real-Time Pay

Discounted Stays

Wellness Discounts

Discounts on Food & Drinks

Rise with Us

Star Awards

Refer a Friend Bonus

24/7 Support

Bereavement Leave

Pension Scheme

Year-Round Incentives

Job summary

Cairn Group is seeking a Night Porter in Newcastle to welcome guests at night with warmth and professionalism, ensuring safety and a calm, memorable stay.

You will manage overnight security checks, respond to requests, assist with night service, and handle basic payments and handover to the morning team. Previous night/reception experience is preferred, with Opera PMS familiarity.

Qualifications

• Experience in a night or reception role is preferred.
• Ability to deliver warm, professional service overnight.
• Familiarity with Opera PMS and hotel operations.

Responsibilities

• Oversee hotel security and guest safety overnight.
• Carry out regular checks and respond to late-night requests calmly.
• Assist with night service, including room service and next-day prep.
• Process payments and reconcile cash/card transactions; handover to morning team.

Skills

Night shift

Hospitality experience

Customer service

Security awareness

Opera PMS

Tools

Opera PMS

Job description

Hospitality Starts Here - Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, you’re proud of.

About the Role:

As a Night Porter at Cairn Group, you’ll ensure our guests receive the same warm, professional welcome at night as they would during the day - creating a safe, secure, and memorable stay.

You’ll be responsible for overseeing the security of the hotel and its guests overnight, carrying out regular checks and responding to any late-night requests or issues with calm and care.

You’ll also support with night service delivery, including preparing service areas for the next day, delivering room service from the night menu, and completing basic cleaning duties as required.

Alongside this, you’ll manage administrative tasks such as processing payments, reconciling cash/card transactions, and ensuring a clear handover to the morning team.

About You:

• A Hospitality Hero – You offer a warm welcome and reassuring presence overnight, helping guests feel at home.
• A Service Superstar – You anticipate guest needs and handle each task with dedication and pride.
• A Team Player – You communicate clearly with colleagues across shifts to ensure a seamless guest journey.
• Cool Under Pressure – You stay calm and focused, whether supporting with night service or responding to an incident.
• A Polished Professional – You complete reports, security checks, and guest interactions with consistency and care.
• Proactive & Organised – You work independently, managing your time and responsibilities efficiently.
• Experienced – You’ve worked in a night or reception role before, ideally within a hotel, and are familiar with Opera PMS.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.

• Delicious Discounts: Indulge a little with discounts on food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
• Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Bereavement Leave - When life gets tough, we ensure you have the time and support you need to be with your loved ones.
• Pension Scheme: Plan for your future with your pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!

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