Night Porter

Thistle City Barbican; Mottram; On-site; GBP 24,069,000 - 40,116,000; Full time

Benefits offered by this job

Health, Wellness incentives

Digital fitness programmes

Complimentary Spa Day after probation

Discounted stays for staff

Free parking

Job summary

Champneys Night Porter role overseeing overnight Front of House, ensuring safety, security and presentation standards across the property. You’ll handle arrivals, guest requests, security checks and night‑time administration to prepare for the next day.

Ideal candidates are calm, reliable and customer‑minded, able to work independently on night shifts with strong attention to detail and communication skills. Training provided; benefits include wellness programs and staff discounts.

Qualifications

• A reliable, responsible and calm individual.
• Comfortable working night shifts independently.
• Strong customer‑service mindset and communication skills.
• Good attention to detail, especially around safety and security.
• Physically able to carry out patrols and light manual tasks.

Responsibilities

• Providing friendly, professional service to guests throughout the night.
• Supporting guest check‑ins, check‑outs and enquiries.
• Conducting regular security and safety patrols around the property.
• Ensuring guest‑facing areas are clean, tidy and presentable.
• Handling phone calls, wake‑up calls and taxi bookings.
• Supporting luggage movements and guest requests as needed.
• Carrying out night audit tasks and basic administrative duties.
• Processing payments and maintaining accurate cash handling.
• Liaising with Housekeeping and other departments for smooth handovers.
• Reporting any maintenance, safety or security issues promptly.
• Ensuring fire exits and public areas are clear and compliant.
• Preparing the property for the morning team.

Skills

Customer service mindset

Night shift reliability

Attention to detail

Security awareness

Communication skills

Job description

Contract: Fix Term
Salary: Up to £14.00 per hour plus gratuities

At Champneys, care and attention don’t stop when the day ends. As a Night Porter, you’ll play a vital role in ensuring our guests feel safe, supported and well looked after throughout the night, while helping prepare the resort for a seamless start to the day ahead.
This is a trusted, responsible role – ideal for someone who takes pride in service, safety and being a calm presence overnight.

About Champneys
Champneys is the UK’s original health spa brand, built on the belief that health, beauty and wellbeing are deeply connected. Family‑owned and values‑driven, we operate award‑winning spa resorts, hotels and day spas across England.

Our Front of House teams are central to our guest experience – and our Night Porters are key to keeping everything running smoothly while the resort rests.

The Role
As Night Porter, you’ll support the overnight Front of House operation, delivering excellent guest service while maintaining safety, security and presentation standards across the property.

You’ll work closely with the Night Manager, handling arrivals, guest requests, security checks and night‑time administration, ensuring guests are comfortable and the resort is ready for the following day.

What You’ll Be Doing

• Providing friendly, professional service to guests throughout the night
• Supporting guest check‑ins, check‑outs and enquiries
• Conducting regular security and safety patrols around the property
• Ensuring guest‑facing areas are clean, tidy and presentable
• Handling phone calls, wake‑up calls and taxi bookings
• Supporting luggage movements and guest requests as needed
• Carrying out night audit tasks and basic administrative duties
• Processing payments and maintaining accurate cash handling
• Liaising with Housekeeping and other departments for smooth handovers
• Reporting any maintenance, safety or security issues promptly
• Ensuring fire exits and public areas are clear and compliant
• Preparing the property for the morning team

What We’re Looking For

• A reliable, responsible and calm individual
• Comfortable working night shifts independently
• Strong customer‑service mindset and communication skills
• Good attention to detail, especially around safety and security
• Physically able to carry out patrols and light manual tasks
• Previous hospitality or security experience is helpful but not essential – full training provided

Why Work at Champneys?

At Champneys, our Night Porters are more than overnight staff – they are guardians of the guest experience, ensuring calm, care and safety at all times.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self‑Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].