Night Porter

Threadneedles Hotel; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a luxurious boutique hotel in Edinburgh as a Night Porter, providing exceptional service and care to guests. This role involves responding to guest queries, ensuring property security, and maintaining high standards of housekeeping. Enjoy a warm Scottish welcome and a culture dedicated to excellence.

Benefits

Service Charge

Incentive Payments

Referral Bonus

Holiday Allowance

Recognition Programs

Career Development

Learning and Development

Financial Wellbeing

Health and Wellbeing

Healthcare

Future Planning

Discounted Room Nights

Exclusive YTL Perks

Qualifications

• Sociable with an upbeat personality.
• Excellent verbal communication skills.
• Outstanding customer service.

Responsibilities

• Responding to guest queries.
• Ensuring security for the property.
• Performing general housekeeping duties.

Skills

Communication

Customer Service

Adaptability

Job description

The Role of a Night Porter at The Glasshouse Hotel

As a Night Porter, you will develop a rapport with our guests by providing high standards of service and care. Your responsibilities include responding to guest queries, ensuring security for the property, and performing general housekeeping duties.

The ideal candidate will be sociable, with an upbeat and positive personality. You should have excellent verbal communication skills, demonstrate outstanding customer service, and be adaptable to meet the needs of our guests.

The Glasshouse Autograph Collection is a luxurious boutique hotel located in the heart of Edinburgh. This 77-bedroom property combines historic charm with modern elegance. Originally built as Lady Glenorchy's Church in 1846, the building's gothic façade has been preserved, adding a unique historical touch to the contemporary design of the hotel.

Our Culture

At The Glasshouse, we pride ourselves on delivering exceptional service with a warm Scottish welcome. Our team is dedicated to creating memorable experiences for our guests, whether enjoying a dram from our extensive whisky collection in The Snug or taking in the breathtaking views from our rooftop garden. We value authenticity, attention to detail, and a passion for hospitality. Our culture is built on teamwork, respect, and a commitment to excellence.

Join Our Team and Enjoy These Benefits!

• Service Charge: Share in the service charge to boost your earnings.
• Incentive Payments: Earn additional payments for exceptional service.
• Referral Bonus: Receive a £500 referral fee for recommending new team members.
• Holiday Allowance: Starting with 5.6 weeks, increasing with service (including bank holidays).
• Recognition Programs: We celebrate positive contributions aligned with our values.
• Career Development: Grow through our Hospitality Apprentice programs and progression plans.
• Learning and Development: Access digital platforms and courses to enhance your skills.
• Financial Wellbeing: Benefit from lifestyle savings and discounts at over 1,200 retailers.
• Health and Wellbeing: Access health platforms and Employee Assistance Programs.
• Healthcare: Utilize our Health Care cash plan, including 24-hour GP access.
• Future Planning: Secure your future with our pension scheme.
• Discounted Room Nights: Enjoy worldwide discounts through Marriott’s Explorer program for yourself, family, and friends.
• Exclusive YTL Perks: Receive complimentary passes to Thermae Bath Spa.

About YTL Hotels

YTL Hotels is a renowned hospitality brand dedicated to creating unique and memorable experiences worldwide. Our portfolio includes luxury hotels, resorts, and bespoke properties, all committed to providing exceptional service and accommodations.

Our Philosophy

Our brand promise, "Treasured Places, Treasured Moments," reflects our commitment to delivering unforgettable experiences. We focus on creating meaningful journeys that transcend traditional luxury.

Apply today to join a team that values your growth, wellbeing, and contributions, and start enjoying these fantastic benefits!

Only candidates eligible to work in the UK or with a valid UK work permit/visa will be considered.