Linen Porter

21c Museum Hotels; City of Edinburgh; On-site; GBP 20,000 - 26,000; Full time

Job summary

An exciting opportunity awaits in the vibrant city of Edinburgh! Join a passionate team dedicated to creating memorable hospitality experiences as a Linen Porter. In this role, you will play a vital part in launching a new hotel, ensuring high standards of cleanliness and providing exceptional service to guests. Enjoy competitive salary, generous holiday, and unique perks like complimentary meals and a free night stay. This is not just a job; it's a chance to be part of a creative and innovative environment where your contributions truly matter.

Benefits

29 days holiday

Pension

Life insurance

Complimentary food during shifts

Free night stay at The Hoxton

Ongoing training and development

Volunteer opportunities

Recognition rewards

Diversity and inclusion events

Discounts across The Hoxton

Qualifications

• Experience in linen management and housekeeping.
• Strong customer service skills and attention to detail.

Responsibilities

• Oversee daily linen delivery and collection.
• Maintain cleanliness of guest entrances and loading zones.
• Provide friendly customer service to guests.

Skills

Linen Management

Customer Service

Attention to Detail

Team Collaboration

Education

High School Diploma

Tools

Knowcross

Job description

Company Description

The Hoxton, Edinburgh

We are excited to open our first UK hotel outside of London in the vibrant city of Edinburgh. We are seeking a Linen Porter to join our team and play a vital role in launching our brand in this new location. Reporting to the Head Housekeeper, you will be responsible for providing efficient linen services within the hotel.

The Edinburgh hotel will feature 214 bedrooms inspired by the Georgian heritage of the building and city, including a new room category, a main restaurant, a spacious lobby & bar, a large event space, and The Apartment — our unique meetings and events concept.

About Us

The Hoxton is a collection of open-house hotels located in neighborhoods we love. Since our first opening in Shoreditch, we aim to offer more than just a place to sleep — providing style, value, and vibrant public spaces where guests can mingle with locals and immerse themselves in the neighborhood.

What's in it for You

• Be part of a passionate team dedicated to creating memorable hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension, and life insurance.
• Complimentary food during your shift.
• Enjoy a free night stay at The Hoxton and a meal for two upon joining.
• Ongoing training and development to support your growth and success.
• Opportunities to volunteer with our partner charities.
• Recognition rewards like Hox Hero and Nifty Fifty for living our values.
• Participation in diversity and inclusion events.
• Regular team gatherings and celebrations.
• Work in a creative, innovative, and rewarding environment.
• Access to discounts across The Hoxton and the Ennismore group.

Responsibilities

• Oversee daily linen delivery, collection, and reporting discrepancies.
• Maintain cleanliness and upkeep of exterior areas, including guest entrances and loading zones.
• Report maintenance issues via Knowcross.
• Stock linens and supplies on guest floors and in storage areas, ensuring cleanliness and organization.
• Adhere to health & safety standards, reporting breaches or hazards.
• Maintain cleaning equipment and materials in accordance with COSHH regulations.
• Maintain a positive attitude and support the housekeeping team.
• Ensure high standards of cleanliness throughout the hotel.
• Manage inventory for room items, ensuring availability and easy access.
• Provide friendly, responsive customer service to guests.
• Assist with cleaning other hotel areas as needed.

Ideal Candidate

• Authentic individuals who value being themselves.
• Passionate about hospitality in all forms.
• Dedicated to creating memorable guest experiences.
• Team players who are proactive and ego-free.
• Open to trying new things and adaptable.
• Good sense of humor and a friendly demeanor.
• Supportive team members who work hard and enjoy their work.
• Detail-oriented with a keen eye for standards.
• Ownership-minded, committed to delivering results.
• Ability to build rapport with colleagues and guests.