Night Porter

Leonardo Hotels; Cheltenham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing training and progression

Job summary

Leonardo Hotels is seeking a Night Porter to support the Front Office team, ensuring smooth operations and delivering the high standards expected of our brand. You will act as an ambassador for the hotel and the Leonardo Hotels estate, upholding our values and providing memorable guest experiences from welcome to departure.

In this busy, hands-on role you will help safeguard guests, participate in nightly safety routines, and contribute to guest comfort by preparing breakfast presentations.

Responsibilities

• Safety and security of the hotel and guests, in collaboration with the Night team.
• Carry out regular Fire Walks each night.
• Set out ambient breakfast items in the morning so they look inviting and well-presented.

Job description

The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Night Porter, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! Whilst working as part of a vibrant team, you'll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you'll also be shaping their experience by getting involved in the Kitchen to prepare room service orders. If you're our ideal Night Porter, you will:

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you'll be setting out ambient breakfast items in the morning, and it needs to look great!

Perks and Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.