Night Porter

Brighton Grand Hotel Operations Ltd; Brighton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Voucher scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

The Grand Brighton, part of Leonardo Hotels, is seeking a Night Porter to support the Front Office team and ensure guest care remains exceptional during night hours.

You will be an ambassador for the hotel, handling late arrivals, delivering room service, maintaining safety, and assisting with lobby preparations for the next day within a vibrant night team.

Responsibilities

• Welcome and assist guests arriving late or departing early in a professional and friendly manner.
• Assisting guests with luggage, and assist with guest requests efficiently.
• Providing advice on hotel facilities as well as local places of interest.
• Valet parking cars.
• Preparing and serving Late Night Room Service food and drinks.
• Monitor the premises and conduct regular security checks to ensure guest and staff safety.
• Marble polishing once a week.
• Hoover and maintain the cleanliness in the lobby, reception, toilets, public areas and hotel front during the night shift.
• Assist in preparing the hotel lobby for the next day’s operations, including water station.
• Ensure taxi bookings are correctly scheduled and up to date.
• Support the Night Manager with emergency procedures if needed (e.g., fire alarm, medical emergency).
• Report maintenance issues and any unusual occurrences to the relevant departments.
• Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great! (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests.
• Carry out regular Fire Walks each night.

Job description

LGB - The Grand Brighton is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.

The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.

If you’re our ideal Night Porter, you will:

Key Responsibilities:

• Welcome and assist guests arriving late or departing early in a professional and friendly manner.
• Assisting guests with luggage, and assist with guest requests efficiently.
• Providing advice on hotel facilities as well as local places of interest.
• Valet parking cars.
• Preparing and serving Late Night Room Service food and drinks.
• Monitor the premises and conduct regular security checks to ensure guest and staff safety.
• Marble polishing once a week.
• Hoover and maintain the cleanliness in the lobby, reception, toilets, public areas and hotel front during the night shift.
• Assist in preparing the hotel lobby for the next day’s operations, including water station.
• Ensure taxi bookings are correctly scheduled and up to date.
• Support the Night Manager with emergency procedures if needed (e.g., fire alarm, medical emergency).
• Report maintenance issues and any unusual occurrences to the relevant departments.
• Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great! (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests.
• Carry out regular Fire Walks each night.

Some of the perks our Night Porter could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Night Porter?

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.