Night Porter

Daniel Thwaites; Barton Seagrave; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Health cash plan

Employee Assistance Programme

Enhanced maternity/paternity pay

Apprenticeships available

Employee discounts

Life assurance

Bespoke training programmes

Engaging & supportive work environment

Job summary

Daniel Thwaites is seeking a Night Porter to join our nights team. You will welcome guests, help ensure their safety while they sleep, and respond to needs with initiative. The role involves checking in late arrivals, cleaning, arranging wake-up calls, and preparing breakfast spaces as required.

We value reliability and calm under pressure. Experience in hotels helps, but full training is provided so you can settle in quickly and confidently support our guests through overnight hours.

Qualifications

• Previous hotel experience and basic computer skills are an advantage.
• Full training is provided.
• You will be able to stay calm under pressure and multi-task.

Responsibilities

• Checking in late arrivals.
• Cleaning the property and setting up meeting / conference rooms.
• Arranging newspapers and wake up calls.
• Ensuring the building and guests are secure.
• Helping set the dining area for breakfast.

Job description

We're looking for a real night owl to be our Night Porter. As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on you own initiative. Your day to day;

• Checking in late arrivals
• Cleaning the property and setting up meeting /conference rooms
• Arranging newspapers and wake up calls
• Ensuring the building and guests are secure
• Helping set the dining area for breakfast

Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn't mind being a night owl. You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision. If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment