Night Picker & Customer Service Specialist

Booker; Exeter; In loco; GBP 12.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Booker colleague card 10% off

Tesco discount after 3 months

10% off Tesco Mobile deals

Discounts on car, pet and home insur/—

Annual Save As You Earn share scheme

Pension plan with employer match

Health and wellbeing support

Great holiday package

Descrizione del lavoro

Booker is seeking a night shift team member to ensure customers’ needs are exceeded across store areas, with responsibilities including shelf replenishment, tills, stock and deliveries. A can-do attitude and focus on excellent service are essential, with a commitment to going the extra mile for customers.

The role emphasizes accurate picking, efficient delivery processing, and high-standard customer service, with polite handling of queries and proactive communication with management.

Competenze

• A can do attitude and able to meet designated pick rates.
• Passion for customer service and willingness to go the extra mile.
• Punctual and well presented at all times.

Mansioni

• Responsible for the accurate picking and dispatch of goods by picking against a handheld terminal and advising Manager of any differences.
• Checking quality, shelf life and ensuring packaging is robust in preparation for delivery.
• Providing a high standard of customer service by processing deliveries efficiently and to target.
• Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.

Descrizione del lavoro

Booker is seeking a night shift team member to ensure customers’ needs are exceeded across store areas, with responsibilities including shelf replenishment, tills, stock and deliveries. A can-do attitude and focus on excellent service are essential, with a commitment to going the extra mile for customers.

The role emphasizes accurate picking, efficient delivery processing, and high-standard customer service, with polite handling of queries and proactive communication with management.