Night Operations Supervisor

ITS (West London) Ltd; Colnbrook; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Healthcare scheme

Pension scheme

25 days annual leave

Job summary

ITS (West London) Ltd in Colnbrook is seeking a Night Operations Supervisor to lead the Saturday to Wednesday night shift, ensuring safe, accurate, on-time processing of customer shipments. Immediate start in a busy warehouse environment requires hands-on leadership and a focus on safety and service levels.

Essential duties include supervising the night operation, coordinating labour, conducting briefings, and supporting recruitment and training while maintaining compliance with GDPR, DHL etc.

Qualifications

• This role requires hands-on leadership of the night warehouse team.
• Experience in a warehouse or logistics environment is essential.
• Strong communication, organisation and attention to detail are required.

Responsibilities

• Supervise the night warehouse operation and ensure on-time processing of shipments.
• Allocate labour and monitor performance to meet service levels.
• Lead shift briefings, attendance and training.
• Support investigations of customer queries and issues.
• Uphold health, safety and compliance standards.

Skills

Team leadership

Communication

Organisation

Attention to detail

Time management

Tools

WMS knowledge

Forklift licence

Job description

Night Operations Supervisor (Night Shift)

Location: Colnbrook

Job Type: Full-Time

Shift Pattern: Saturday to Wednesday (Night Shift)

Salary: £35,000 per annum

Start Date: Immediate

Night Operations Supervisor - £35,000 - Colnbrook

We are recruiting on behalf of our client for an experienced Night Operations Supervisor to join their busy warehouse and logistics operation in Colnbrook.

This is an excellent opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about delivering operational excellence. You will be responsible for leading the night shift team, ensuring customer shipments are processed safely, accurately, and on time while maintaining the highest standards of compliance, safety, and customer service.

Key Responsibilities

Operations

• Supervise the day-to-day running of the night warehouse operation.
• Ensure all shipments are processed accurately and within agreed service levels.
• Allocate labour efficiently to meet operational demands.
• Monitor workflow and respond quickly to changing priorities.
• Drive productivity, quality, and operational performance.
• Resolve operational issues and escalate where necessary.

Team Leadership

• Lead, motivate, and develop the warehouse team.
• Conduct daily shift briefings and handovers.
• Monitor attendance, punctuality, and performance.
• Coach, mentor, and support employee development.
• Assist with recruitment, onboarding, and training.

Customer Service

• Deliver excellent service and maintain customer satisfaction.
• Communicate effectively with internal departments.
• Support investigations into customer queries and service issues.
• Build strong working relationships across the business.

Compliance & Health & Safety

• Ensure compliance with customs, security, Health & Safety, GDPR, and Dangerous Goods regulations where applicable.
• Promote a positive safety culture.
• Carry out warehouse inspections and maintain excellent housekeeping standards.
• Investigate accidents, incidents, and near misses.
• Maintain accurate operational records and documentation.

Continuous Improvement

• Identify opportunities to improve efficiency and productivity.
• Reduce operational waste and unnecessary costs.
• Support continuous improvement initiatives across the operation.

What We're Looking For

Essential

• Full UK Driving Licence.
• Previous warehouse experience.
• Experience as a Team Leader or Supervisor within a warehouse or logistics environment.
• Strong communication and organisational skills.
• Good PC skills, including email communication.
• Ability to prioritise workloads in a fast-paced environment.
• Excellent attention to detail.
• Positive, proactive attitude.
• Flexibility to support operational requirements.

Desirable

• Logistics industry experience.
• Warehouse Management System (WMS) knowledge.
• Forklift Licence.
• Dangerous Goods awareness.
• Security awareness.
• First Aid qualification.

Benefits

• Salary of £35,000 per annum
• 20 days annual leave, increasing with service (up to 25 days)
• Company healthcare scheme after one year's continuous service
• Government Workplace Pension Scheme
• Permanent opportunity following a successful temporary period (where applicable)
• Immediate start available