Night Operations Manager

ZipRecruiter; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Park Plaza London Westminster recherche un Night Operations Manager pour diriger les opérations nocturnes, garantissant une expérience client inoubliable. Ce rôle exige une forte capacité de leadership et un engagement à dépasser les attentes des invités. Les candidats doivent avoir une expérience antérieure dans un poste similaire et partager les valeurs de l'établissement telles que la confiance et le travail d'équipe.

Benefits

30 jours de congés par an

Taux d'hotel réduits en Europe

Deux repas gratuits par jour

Accès à 40% de votre salaire avant le jour de paie

Plan de pension d'entreprise

Événements annuels du personnel

Réduction sur les prestations de F&B

Qualifications

• Responsable des opérations front office et nocturnes.
• Doit motiver et former l'équipe de réception.
• Connaissance approfondie de la sécurité, de la santé et des exigences légales.

Responsibilities

• Gérer l'équipe de réception de nuit et garantir un service exceptionnel.
• Assurer la sécurité des clients et des opérations du bâtiment.
• Prendre des décisions clés concernant les opérations nocturnes.

Skills

Leadership

Service Client

Gestion du Temps

Microsoft Office

Opéra

Education

Expérience antérieure en tant que Night Manager dans un hôtel

Job description

Job Description

Night Operations Manager Opening - Park Plaza Westminster

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza London Westminster Hotel, you will do more than just welcome our guests. The key role for you as our Night Operations Manager will be to ensure that the service provided by the night reception team is beyond the normal guest experience that our guests would expect. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Night Operations Manager, you will receive:

• Salary: Competitive plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for a Night Operations Manager who:

• Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions
• Ensures guests' needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire
• Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members
• Be proficient with Microsoft Office and have excellent knowledge of Opera
• Be available to work 4 days on, 4 days off, on a 12-hour shift basis (from 8am to 8pm)
• Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• With previous experience as a Night Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

AMRT1_UKCT