Night Manager (M/F/X)

AccorHotel; Hounslow; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading hotel as a Night Manager where you'll lead the night shift team to ensure guest satisfaction during late hours. You'll manage operations, provide excellent customer service, and maintain hotel safety while reaping the benefits of working with a renowned hospitality brand.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning with Accor Academy

Support for wellbeing

Opportunities across 5000 hotels

Qualifications

• Experience in hospitality or hotel management.
• Ability to maintain a calm and professional demeanor.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Orchestrate teams including front desk and housekeeping.
• Manage nightly audits and keep financial records.
• Ensure hotel safety and compliance with regulations.

Skills

Leadership

Customer Service

Decision-Making

Problem-Solving

Communication

Time Management

Computer Literacy

Education

Bachelor's degree in Hospitality Management or related field

First Aid certification

Job description

Calling all night owls! We're on the hunt for a stellar Night Manager (M/F/X) to join our nocturnal crew in Hounslow, United Kingdom. As the guardian of the graveyard shift, you'll be the captain of our midnight ship, steering us through the wee hours with a mix of professionalism and pizzazz. Your mission, should you choose to accept it, is to ensure our guests have sweet dreams and our hotel runs like a well-oiled machine when the rest of the world is snoozing.

• Orchestrate your merry band of night-time heroes, including front desk wizards, security superheroes, and housekeeping ninjas
• Be the friendly face that greets late-night arrivals and early-bird departures, turning potential grumps into happy campers
• Channel your inner superhero to tackle any midnight mayhem or unexpected adventures that come your way
• Crunch numbers like a mathlete during the nightly audit, keeping our financial records as tidy as a perfectly made bed
• Play matchmaker between departments, ensuring everyone's on the same page for a harmonious hotel experience
• Be the keeper of the hotel rulebook, making sure everyone plays nice and follows the guidelines
• Don your detective hat to keep a watchful eye on building security, because safety never sleeps
• Craft legendary tales (aka reports) to pass on to the day shift, ensuring no exciting nocturnal news is left untold
• Transform into a wise owl, imparting your night shift knowledge to fledgling team members
• Sprinkle a dash of charm and warmth throughout the hotel, creating a cosy atmosphere that feels like a home away from home (but with room service!)

Qualifications

• Night owl experience in hospitality or hotel management (bonus points if you've mastered the art of looking fresh at 3 AM)
• Leadership skills that would make a pack of wolves proud
• Customer service skills so good, you could sell ice to polar bears
• Decision-making abilities faster than a cat on a hot tin roof
• Problem-solving skills that would make Captain America jealous
• Communication skills that could charm the socks off a centipede
• Time management skills that would impress Father Time himself
• Computer literacy (because even night managers need to be friends with technology)
• Bachelor's degree in Hospitality Management or related field (preferred, but we won't hold it against you if your degree is in Vampire Studies)
• First Aid certification (preferred, because sometimes our guests need more than just a metaphorical plaster)
• Hotel operations knowledge so comprehensive, you could write "Hotels for Dummies"
• Health and safety regulation understanding (because nobody wants to play "spot the hazard" at 2 AM)
• Flexibility to work nights, weekends, and holidays (sorry, no time-turners provided)
• Ability to maintain a calm and professional demeanour, even if aliens landed on the roof

Additional Information

Our mission at the Ibis Budget London Heathrow Central is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

A little more information:

We are committed to giving our talents the skills and support required to deliver excellent service, and most importantly, to grow in their careers. No matter your specialty or culinary background, we offer great training to improve your skills.

Our hotel offers 307 rooms, and Bar and Restaurant facilities available 24/7.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Night Manager, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at the Ibis Budget London Heathrow Central you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.