Night Manager

Troo Hospitality; Scotland; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading hotel group is seeking a Night Manager for the Mercure Aberdeen Caledonian Hotel. The role involves overseeing front-of-house operations during the night, ensuring guest safety and satisfaction, and managing financial audits. The ideal candidate will have hospitality management experience, strong communication skills, and the ability to work independently under pressure. This position offers a competitive salary and numerous employee benefits, including discounts and an employee assistance program.

Benefits

Pension Scheme

Employee Assistance Programme

Food & Beverage Discounts

Employee Discount Rates

Perks with Reward Gateway

Refer a Friend Scheme

Long Service Incentives

Meals on Duty

Qualifications

• Previous hotel or hospitality management experience is preferred.
• Able to work independently and make sound decisions.
• Experience in ensuring guest safety and satisfaction.

Responsibilities

• Oversee night-time front-of-house operations.
• Ensure guest safety, comfort, and satisfaction.
• Handle late check-ins and guest queries.
• Complete nightly financial audits and reporting.
• Monitor security systems and conduct regular floor checks.
• Coordinate with housekeeping and maintenance teams.

Skills

Strong communication skills

Customer-service skills

Independent decision-making

Attention to detail

Calm under pressure

Proficiency with hotel PMS systems

Job description

Night Manager - Aberdeen

Night Manager Mercure Aberdeen Caledonian Hotel up to 27,000 Location Description

Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.

We are seeking a confident, reliable, and guest‑focused Night Manager to oversee all hotel operations during the night. If you excel in problem‑solving, enjoy people enable management, and thrive in a calm overnight environment, we’d love to hear from you!

Key Responsibilities

• Oversee night‑time front‑of‑house operations
• Ensure guest safety, comfort, and satisfaction
• Handle late check‑ins, guest queries, and emergency situations
• Complete nightly financial audits and reporting
• Monitor security systems and conduct regular floor checks
• Coordinate with housekeeping and maintenance teams for next‑day operations
• Maintain high standards of professionalism and hospitality
• Support and co‑ordinate conference and events set‑ups during the Emoji shift

What We’re Looking For zoboth-h3>

• Previous hotel or hospitality management experience (preferred)
• Strong communication and customer‑service skills
• Ability to work independently and make sound decisions
• Excellent attention to detail, especially with audits and reports
• Calm, confident, and reliable under pressure
• Proficient with hotel PMS systems (training can be provided)

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well‑being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind‑Blowing Employee زdiscount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you’re nourished and ready to conquer challenges during your work hours.