Night Manager

LGH Hotels Management Limited; Glasgow; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

IHG employee room benefit programme

Employee discounts on bedroom rates

Cycle to work scheme

Wellbeing support

Job summary

The Holiday Inn Glasgow Airport, part of LGH Hotels Management Limited, is seeking a confident Night Manager to own the hotel during the overnight shift, ensuring guests feel safe, supported and well cared for. You will lead the night team and oversee Front Desk, security checks, housekeeping and night audits.

This role suits someone who stays calm under pressure, makes clear decisions, and maintains high service standards while managing guest inquiries, incidents and handovers with daytime

Responsibilities

• Lead and support the night team, ensuring high standards of professionalism and service.
• Oversee all overnight hotel operations, including Front Desk, security checks, housekeeping and maintenance coordination.
• Handle guest enquiries, concerns, and complaints promptly and calmly.
• Act as first point of response for overnight incidents or emergencies, following procedures and contacting emergency services where required.
• Complete night audit duties and prepare accurate reports for senior management.
• Ensure all safety, security, cash-handling, and compliance procedures are followed.
• Monitor overnight costs and ensure all expenditure is accurately recorded.
• Liaise with daytime teams to ensure effective handovers and follow-up.
• Coach and guide night staff to maintain confidence, consistency, and service standards.
• Maintain clear records of overnight activity, incidents, and actions taken.

Job description

We’re looking for a confident and dependable Night Manager to take ownership of the hotel during the overnight hours and ensure guests feel safe, supported, and well cared for.

This role is ideal for someone who enjoys responsibility, works calmly under pressure, and understands that reassurance, consistency, and clear decision‑making are essential to a positive guest experience at night.

Key Responsibilities

• Lead and support the night team, ensuring high standards of professionalism and service
• Oversee all overnight hotel operations, including Front Desk, security checks, housekeeping and maintenance coordination
• Handle guest enquiries, concerns, and complaints promptly, calmly, and with care
• Act as first point of response for overnight incidents or emergencies, following procedures and contacting emergency services where required
• Complete night audit duties and prepare accurate reports for senior management
• Ensure all safety, security, cash‑handling, and compliance procedures are followed
• Monitor overnight costs and ensure all expenditure is accurately recorded
• Liaise with daytime teams to ensure effective handovers and follow‑up
• Coach and guide night staff to maintain confidence, consistency, and service standards
• Maintain clear records of overnight activity, incidents, and actions taken
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is well suited to someone who:

• Remains calm, practical, and reassuring in quiet or high‑pressure situations
• Enjoys working independently while leading a small overnight team
• Takes pride in creating a safe, orderly, and well‑managed environment
• Is trusted to make sound decisions without constant supervision
• Understands that guests often need extra reassurance overnight
• Has previous experience as a Night Manager, Night Supervisor, or similar hotel role

Hotel

The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients.

The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi‑Fi throughout the hotel, on‑site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu12.

For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.