Night Manager

TN United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Manager to lead their guest relations team. This role emphasizes flexibility, attention to detail, and a positive attitude, ensuring that every guest experience is memorable. With opportunities for career progression and a supportive environment, you will be part of a passionate team dedicated to providing extraordinary service. The hotel is located in the heart of Edinburgh, surrounded by historic attractions, making it an exciting place to work. Join us and make every moment matter!

Benefits

Competitive compensation and benefits

Special rates for team members

Development opportunities

Contributory pension scheme

Complimentary meal on duty

Uniform provided

Access to Employee Assistance Programme

Opportunities for career progression

28 days holiday

Free access to leisure facilities

Qualifications

• Experience in a similar role is beneficial but not essential.
• Strong communication skills and teamwork are crucial.

Responsibilities

• Manage the guest relations team and ensure high standards.
• Work proactively to ensure guest satisfaction.

Skills

Flexibility

Attention to Detail

Creative Problem-Solving

Teamwork

Communication Skills

Job description

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About Radisson Hotel Group

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers who bring culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Position: Night Manager

We are looking for a Night Manager to join our dynamic team. We focus on you as a person, your skills, talents, and passion — not only your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Night Manager

• Competitive compensation and benefits package
• Special rates for our team members, friends, and families
• Development opportunities through Radisson Academy with over 20,000 learning modules
• Participation in Responsible Business initiatives
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform and access to Employee Assistance Programme
• Opportunities for career progression
• 28 days holiday for full-time staff
• Free access to leisure, pool, and gym facilities at off-peak times where applicable

The Night Manager Role

The guest relations team is central to our service, providing a warm welcome and memorable experiences. As Night Manager, you will:

• Manage the guest relations team and lead by example
• Ensure all aspects of the guest journey are delivered to the highest standards
• Host the late show with patience and empathy
• Work proactively to ensure guest satisfaction and smooth operations of guest services

Join a passionate team that believes anything is possible and enjoys what we do!

Qualities We Are Looking For

• Flexibility and a positive, Yes I Can! attitude
• Attention to detail
• Creative problem-solving skills
• Passion for creating extraordinary service
• Teamwork and strong communication skills
• Experience in a similar role is beneficial but not essential

Become part of the Moment Makers family. We look forward to getting to know you!

About the Hotel

The Radisson Blu Edinburgh Hotel is located in the historic Royal Mile, close to major attractions like Edinburgh Castle, National Museum, and Princes Street. It features 238 high-end rooms with modern décor, an on-site restaurant, bar, leisure facilities, spa, and meeting rooms, offering a warm welcome and excellent service.