Night Hotel Porter | Flexible Shifts & Perks

Dibbinsdale Inn; Birkenhead; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Staff discount

Wagestream

Pension

28 days holiday

Shopping discounts

Free shares

Employee helpline

Team socials

Job summary

Dibbinsdale Inn in Birkenhead is seeking a dedicated Night Porter to welcome guests during overnight shifts and help maintain a safe, comfortable environment. You will handle late check-ins, answer calls, and support front-of-house tasks as needed.

You'll work independently yet contribute to a friendly team, uphold high standards of guest service, and be prepared to assist with safety procedures and emergency evacuations when required.

Qualifications

• Passionate about guest care.
• Comfortable working independently and lone working.
• Can-do attitude.
• Professionalism under pressure.
• Great eye for detail.
• Enjoys being an active member of a team.
• Excellent verbal communication.
• Understanding of what excellent guest service looks like.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Skills

Guest care

Independent work

Teamwork

Communication

Attention to detail

Professionalism

Problem solving

Job description

Dibbinsdale Inn in Birkenhead is seeking a dedicated Night Porter to welcome guests during overnight shifts and help maintain a safe, comfortable environment. You will handle late check-ins, answer calls, and support front-of-house tasks as needed.

You'll work independently yet contribute to a friendly team, uphold high standards of guest service, and be prepared to assist with safety procedures and emergency evacuations when required.