Night Guest Experience Specialist

Kew Green Hotels; Brighton; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading hospitality group in Brighton seeks a Nights Guest Service Assistant to ensure outstanding guest experiences. You will support the hotel in meeting brand metrics, build relationships with guests, and follow SOPs to provide consistent hospitality. Additionally, knowledge of the IHG brand and local hotels is essential. This role requires excellent service standards and teamwork to represent the company values effectively.

Responsibilities

• Support the hotel in achieving all brand and company metrics.
• Build relationships with guests, assessing needs flexibly.
• Ensure repeat guests and VIPs receive appropriate recognition.
• Follow SOPs for consistent hospitality.
• Maintain knowledge of IHG hotels and promote services.

Job description

A leading hospitality group in Brighton seeks a Nights Guest Service Assistant to ensure outstanding guest experiences. You will support the hotel in meeting brand metrics, build relationships with guests, and follow SOPs to provide consistent hospitality. Additionally, knowledge of the IHG brand and local hotels is essential. This role requires excellent service standards and teamwork to represent the company values effectively.