Night Front Office Hero: Guest Care & Security

Leonardo Hotels; Oxford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms2

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training & progression

Job summary

Leonardo Hotels is seeking a Night Porter to support the Front Office team and help deliver memorable guest experiences. You will serve as an ambassador for the hotel and the Leonardo Hotels estate, maintaining the highest service standards and collaborating with other departments.

You will participate in safety and security tasks, help prepare breakfast displays, and assist with room service orders, contributing to smooth nightly operations and guest satisfaction.

Responsibilities

• Ensure the safety and security of the hotel and guests.
• Carry out regular Fire Walks each night.
• Set out ambient breakfast items in the morning so it looks inviting.
• Interact with guests during welcome and departure to deliver excellent care.
• Assist in the kitchen with room service orders as needed.

Skills

Guest care

Teamwork

Attention to detail

Safety awareness

Job description

Leonardo Hotels is seeking a Night Porter to support the Front Office team and help deliver memorable guest experiences. You will serve as an ambassador for the hotel and the Leonardo Hotels estate, maintaining the highest service standards and collaborating with other departments.

You will participate in safety and security tasks, help prepare breakfast displays, and assist with room service orders, contributing to smooth nightly operations and guest satisfaction.