Night Front Desk Specialist - 5-Star Hotel

The Landmark; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in London is seeking a Night Front Office Clerk to deliver exceptional service and support a vibrant team atmosphere. The role involves handling guest expectations, managing cash transactions, and adhering to hotel standards. Candidates should have a commitment to customer service, bringing positive energy to the team. Competitive annual earnings of up to £30,000 including benefits such as a pension, meals on duty, and discounts across properties.

Benefits

Pension with company contributions

50% discount in restaurants

Complimentary stay after probation

Free meals on duty

Employee assistance programme

Bike to work scheme

Qualifications

• Experience in hospitality or front office roles preferred.
• Ability to handle cash transactions and meet guest needs.
• Commitment to providing high-quality customer service.

Responsibilities

• Familiarize with Standard Operating Procedures.
• Ensure guest satisfaction by putting their needs first.
• Handle cash and money transactions competently.

Skills

Positive energy

Customer service orientation

Familiarity with cash handling

Job description

A luxury hotel in London is seeking a Night Front Office Clerk to deliver exceptional service and support a vibrant team atmosphere. The role involves handling guest expectations, managing cash transactions, and adhering to hotel standards. Candidates should have a commitment to customer service, bringing positive energy to the team. Competitive annual earnings of up to £30,000 including benefits such as a pension, meals on duty, and discounts across properties.