Night Front Desk Agent

Accor Hotels; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

Accor Hotels is seeking a Night Front Desk Agent for Hyde London City. Responsible for providing exceptional service and ensuring guest satisfaction, you will manage inquiries and transactions. No specific experience is necessary; a positive attitude and willingness to learn are key.

Benefits

Up to 28 days holidays

Health cash plan

Staff meals during shifts

Retail discounts

Cycle to work scheme

Volunteering time off

Learning opportunities

Employee discounts across brands

Qualifications

• Eager to learn and assist guests.
• Positive attitude with a focus on service.
• Flexibility to work varied hours.

Responsibilities

• Create memorable experiences for guests.
• Handle phone calls and guest requests.
• Ensure billing and transactions are accurate.

Skills

Customer Service

Communication

Flexibility

Tools

Opera

Job description

Company Description

Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller.

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood-fired breads, low intervention wines and a sophisticated and fun ambience.

Job Description

We are on the lookout for a so-positive-it's-infectious Night Front Desk Agent to join us at Hyde London City. Offering a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

What you’ll do…

• Create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
• Handle any phone calls and guest requests that may arise during the shift.
• Hit the right notes by ensuring we're rocking guest billing, transactions and reception float.
• Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed.
• Stay in the loop with other departments and staff to keep things running smoothly and guests happy.

Qualifications

• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
• Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
• If you’re familiar with Opera or a similar front desk operating system that would be a big advantage.
• You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
• Your humble and open to ideas. We leave our egos at the door and help get it done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of something bigger and have fun along the way.

Additional Information

What’s in it for you…

• Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Treat yourself with lots of retail & hospitality perks through our partners.
• Enjoy an experience stay at Hyde and a meal for two after your discovery period.
• Goes without saying, but we’ll feed you during your shift.
• Extra time off to volunteer with one of our partner charities
• Cycle to work scheme
• The chance to make your mark in a fast-growing Brand
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• Excellent discounts across the entire Ennismore family of brands.

Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.