Front Desk Agent

Accor Hotels; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Accor Hotels is seeking a Guest Services Agent for their London location, ensuring high-quality service for guests. The role involves managing guest requests, check-ins, and providing crucial information about hotel amenities and local attractions. Ideal candidates will have a year of experience in guest services, excellent communication skills, and proficiency in Microsoft Office.

Qualifications

• Minimum of 1 year experience in a guest services role.
• Proficiency in Microsoft Office and organizational skills.
• Multilingual skills, particularly Arabic and English, are advantageous.

Responsibilities

• Greet and check-in guests, providing warm service.
• Manage reservations and room assignments.
• Handle guest inquiries, requests, and complaints.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Tools

Microsoft Office Suite

Opera hotel management software

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Greet and check-in guests, providing a warm welcome and efficient service
• Handle guest inquiries, requests, and complaints with empathy and professionalism
• Process check-outs, including accurate billing and payment handling
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
• Maintain thorough knowledge of hotel facilities, local attractions, and services
• Collaborate with other departments to ensure guest needs are met promptly
• Manage reservations, room assignments, and special requests
• Ensure the front desk area is organized and well-stocked with necessary supplies
• Assist with administrative tasks, including report generation and inventory management
• Adhere to hotel policies and procedures while maintaining a customer-focused approach
• Participate in ongoing training to enhance guest service skills and product knowledge

Qualifications

• Minimum of 1 year experience in a guest services role, preferably in a hotel setting
• Excellent communication and interpersonal skills with a focus on customer service
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
• Experience with Opera hotel management software preferred
• Strong problem-solving abilities and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Multilingual skills, particularly Arabic and English, are highly advantageous
• Demonstrated organizational skills and ability to multitask efficiently