Night Duty Manager - Birmingham

Encore; Birmingham; On-site; GBP 33,000; Full time

Job summary

Join a dedicated team as a Night Duty Manager in a prestigious residential development. This role offers the chance to enhance the living experience for residents while managing a high-performing team. You will ensure operational excellence, maintain health and safety compliance, and create a welcoming environment. If you are proactive and committed to delivering exceptional service, this opportunity allows you to make a tangible impact while advancing your career in property management.

Qualifications

• Experience in managing residential developments or hospitality.
• Strong leadership skills with a focus on team performance.

Responsibilities

• Oversee daily operations and ensure high standards of property management.
• Lead and mentor on-site staff while managing contractors effectively.

Skills

Customer Service

Time Management

Communication Skills

IT Competency (Microsoft Office)

Education

IOSH or NEBOSH Qualification

Job description

Are you ready to deliver exceptional customer service while ensuring the smooth operation of a prestigious residential development? We are seeking a dedicated Night Duty Managerto lead the way in maintaining our high standards and creating a welcoming environment for all residents.

• Location:Birmingham, B4
• Salary: £33,000
• Hours: 4 on 4 off, 7pm-7am

The Role

As Night Duty Manager, you will play a pivotal role in ensuring the smooth operation and pristine presentation of the development. Your main responsibilities will include:

• Customer Experience: Acting as the first point of contact for residents, providing a warm welcome and efficient resolution of maintenance issues, complaints, and emergencies.
• Property Management: Conducting regular inspections of communal areas, coordinating maintenance schedules, and ensuring compliance with health and safety regulations.
• Operational Excellence: Overseeing contractors, facilitating move-ins and move-outs, managing deliveries, and maintaining key-holder records.
• Community Engagement: Creating a positive, proactive atmosphere where residents feel supported, informed, and at home.

What You’ll Do

• Perform daily site inspections to ensure all communal areas are clean, safe, and in excellent condition.
• Oversee and manage contractors, ensuring planned and reactive maintenance tasks are completed efficiently.
• Lead and mentor on-site staff, providing clear guidance and support to maintain a high-performing team.
• Manage parcel deliveries, resident access, and parking arrangements.
• Maintain health and safety compliance across the development, including system testing and risk assessments.
• Assist the Estate Manager in budgeting, contract preparation, and retendering annual contracts.
• Contractor management on site.

What you'll bring

We’re looking for a personable and proactive individual with:

Experience:

• Proven experience managing prestigious residential developments or a background in hospitality or the armed forces.
• A track record of leading teams, managing contractors, and delivering planned maintenance.
• Familiarity with health and safety protocols, ideally with a qualification such as IOSH or NEBOSH (or a willingness to obtain one).

Skills:

• Strong time management and prioritisation abilities.
• Excellent communication and interpersonal skills, with the ability to build positive relationships.
• A good level of IT competency, particularly with Microsoft Office (Excel, Word, Outlook).

Behaviours:

• A can-do attitude with a commitment to delivering excellence in every aspect of your role.
• A keen eye for detail and a passion for maintaining high standards.
• A proactive approach to problem-solving and a willingness to go the extra mile for residents.

Requirements:

• The legal right to work in the UK.

Why Join Us?

This is your chance to join a company that values dedication, positivity, and professionalism. You’ll have the opportunity to make a tangible impact on residents’ lives while advancing your career in property management.