Night Duty Manager

Lost Shore Surf Resort; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Job summary

Lost Shore Surf Resort in Edinburgh is seeking a Night Duty Manager to oversee out-of-hours onsite experience, handle queries, incidents, and ensure safe, timely resolutions.

The Day Duty Manager covers 7am–11pm, while Night Duty Managers oversee the quieter hours, ensuring handovers with the Day team are smooth. This role requires hospitality experience, strong organisation, and the ability to work solo during night shifts.

Qualifications

• Previous front-of-house, hospitality or leisure facility experience is essential.
• Ability to handle issues independently and make timely decisions.
• Strong commitment to customer satisfaction and high standards.
• Excellent organisational, reporting and time-management skills.
• Calm under pressure with a respectful, inclusive approach.

Responsibilities

• Respond to resort queries and incidents from visitors and third parties.
• Process late check-ins and coordinate service runs.
• Maintain clean, well-presented public areas overnight.
• Collaborate with security to keep guests safe and comfortable.
• Oversee opening/closing procedures and handovers with Day Duty Manager.

Skills

Front-of-house

Hospitality

Leisure facility

Issue handling

Customer service

Organisation

Report writing

Time management

Inclusion

Overnight shifts

Lone worker

Security coordination

Tools

Microsoft Office

POS systems

Booking systems

Job description

Lost Shoreis about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, has arrived next to Europe’s largest indoor climbing arena, and is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

About the role

The Night Duty Manager plays a critical part in determining our Visitor's out of hours onsite experience, including responding to queries, dealing with incidents and resolving issues in an appropriate, safe and timely manner.

The Day Duty Managers ensure smooth day to day running of the resort operation, during the hours of 7am until 11pm. The Night Duty Managers look after the resort and guests during the quieter hours, allowing many tasks which could not be completed during the day, to be kept up to date.

What you'll do

• Responding to issues and queries about the Resort from both Visitors and 3rd parties, either in person or on the phone.
• Processing late check-ins and buggy runs as required.
• Maintaining well presented and clean public areas, ensuring spaces are tidy and well presented over night.
• Collaborate with our security contractor, ensuring that the Resort and those staying with us are safe and comfortable at all times.
• Manage opening and closing procedure for the Resort, including effective communication of handovers with Day Duty Manager Team.

Skills required

• Previous experience in a front-of-house, hsopitality or leisure facility is essential.
• Demonstrated ability to handle issues independently and escape when necessary, ensuring smooth operations.
• Strong commitment to customer satisfaction, maintaining high standards and building lasting relationships with stakeholders.
• Exceptional organisational, report writing and time-management skills, ensuring attention to detail and effective task prioritisation.
• Ethically minded with a dedication to equality, diversity, and inclusion, coupled with a calm demeanour in challenging situations.
• Experience with Microsoft Office is essential and familiarity with POS or bookings systems would be advantageous, although full training will be provided.
• Available for overnight shifts, including periods of lone work.