Assistant Manager

Greystar (International); Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

Greystar is seeking an Assistant Manager to coordinate leasing and reservations and support the Community Manager in day-to-day portfolio operations. You will drive revenue, occupancy, and resident satisfaction through proactive engagement, timely responses, and effective team collaboration.

You will work closely with residents and staff, handling inspections, payments, and on-call duties while contributing to budgeting and reporting processes.

Qualifications

• Solid general education with proficient MS Office knowledge.
• Familiarity with property operation systems.
• Strong customer service in customer-facing environments.
• Fluent English, both written and spoken.
• Excellent organizational and multitasking abilities.

Responsibilities

• Coordinate leasing and reservations activities to meet budgeted revenue and occupancy goals.
• Assist Community Manager with communications and team development.
• Monitor payments and rent arrears to promote tenancy revenue.
• Conduct periodic inspections and ensure health and safety compliance.
• Prepare weekly/monthly reporting and maintain accurate property data.
• Support resident events and lead leasing activities including viewings and conversions.
• Develop local knowledge on amenities and travel options for residents.
• Stay informed about market conditions and competitor activity.
• Assist with on-call duties for out-of-hours support.
• Contribute to annual budget preparation and financial management.

Skills

Customer service

Team player

Autonomy

Fluent English

Organisation

Numerical skills

Cultural awareness

Flexibility

Stakeholder focus

Education

General education

Tools

Microsoft Office

Property management systems

Job description

The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities, and assisting the Community Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery, anticipating and exceeding resident expectations.
• Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
• Assists and supports the Community Manager with communications, assessment and development of team members.
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate.
• Supports with resident event management within the community.
• Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Stays informed about current market and competitor conditions.
• Assists with summer community preparations, including move-in and move-out processes.
• Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company's policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the community.
• Works with the Community Manager in the preparation of the annual budget and monthly management accounts.

Skills & Qualifications

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills.
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi task and prioritise.
• Numerical skills necessary to complete the above activities.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

About You

You should possess a solid level of general education and be proficient in Microsoft Office, particularly Word, Excel, and Outlook. Familiarity with property operation systems is essential, and training will be provided to enhance your skills. A strong knowledge of Landlord/Tenant legislation will support your effectiveness in this role. Your excellent customer service skills, coupled with significant experience in customer-facing environments, will ensure you deliver outstanding service. As a good team player, you'll excel at building relationships and influencing others while also demonstrating the ability to act autonomously when necessary. Fluent English communication skills, both verbal and written, are crucial for success. With strong organizational skills and the ability to multitask, you'll effectively prioritize your workload. Finally, your flexibility and enthusiasm for providing exceptional experiences will drive continuous improvement for both yourself and the team.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar's pan - European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.